HFW5241E-Z12E "Host is down".

[RyanB]

A storm passed through and my HFW5241E-Z12E stopped working. Here’s my troubleshooting so far:

Ping fails and says, “Host is down”.

Logging in using a browser says the IP is unreachable.

ARP –a returns “incomplete” for the camera’s IP.

From the street, I can see the red LEDs so I’m assuming power is reaching the camera but the IP isn’t making the connection.

I plugged the cat5 cable into my Mac and it easily connected to the home network.

My next step was going to be taking it down for a reset but I wanted to see if there were other steps I should try first. Thanks!

 

[flynreelow]

did you use the water proof plastic connector, then cover that with waterproof sealer?

 

[RyanB]

did you use the water proof plastic connector, then cover that with waterproof sealer?

Good point. I used the plastic cover but I didn't seal it. I'll check this out this morning. Thanks!

 

[TonyR]

Good point. I used the plastic cover but I didn't seal it. I'll check this out this morning. Thanks!

+1^^ on @flynreelow 's suggestion.
In case you need some clarification, you can read the entire process ==>> here.

 

[RyanB]

+1^^ on @flynreelow 's suggestion.
In case you need some clarification, you can read the entire process ==>> here.

Excellent. Thanks!