Hik-Connect changes mainstream settings.

[OfficerD00fy]

Hi all

For some reason every time I enter Hik-Connect (android) and change the resolution to "HD" it defaults the camera to 720p resolution on the device itself rather than the stream.

I have to keep re entering the device and modify the "Video & Audio" settings and change the Bitrate and Resolution again.

Does anyone know a fix for this. Or do I have to watch my cameras in SD to avoid this for the time being. Very frustrating.

I have the Hikvision Cubes...

 

[gpower07]

if you connect the hik-connect to the camera. it will run 720. I tried..don't know why. but via nvr it will be fine.

 

[OfficerD00fy]

if you connect the hik-connect to the camera. it will run 720. I tried..don't know why. but via nvr it will be fine.

Seems that others are experiencing the same issue. Perhaps an email to Hikvision so that can hopefully rectify this?

Hikvision camera losing its main stream settings (after access via the Hik-Connect mobile App)

 

[OfficerD00fy]

According to the other user it is definitely the Hik-Connect App.

I executed the logging according to your description above. I also isolated what triggers the "reset" - it IS caused by the mobile app. This is the way to reproduce it:
-Set for example 1920x1080, 18 fps and bitrate 16384kbps.
-Stream live view in mobile app with setting quality=High-Def. This works, camera keeps it's settings.
-Change (in mobile app) to quality=Basic and stream live view. Still works, camera keeps the settings.
-Now switch back (in mobile app) to High-Def. Now the camera resets to 1280x720, 10 fps and 512kbps
So it seems that the setting of lower/higher resolution in the app causes the reset and then it never goes back to the higher settings.
In the log taken I see a message (translated): Remote function: Changed settings.
I guess that is caused by the resolution change in my app. You know if there is a way to block remote settings to the camera? One way is to always view in app using Hi-Def but we are a couple of users so thats not a perfect solution.