Hik-online DDNS issues

[Del Boy]

Anyone else having any issues?

I have 2 at the moment.

1) My existing account seems to have vanished
2) When I setup a new one it says that device does not exist? Well it did two days ago on hik-online silly Hikvision.

 

[Del Boy]

OK account back but "Connect to server failed" when on NVR.

Also tried to register one of the cameras which hasn't been registered and get device does not exist. I guess hik-online is broken for now.

 

[Del Boy]

Ah, NVR back working all of a sudden (it was never de-registed from the account and has re-appeared) but can't register new camera, although not bothered about that but in case anyone else is having an issue.

 

[micky]

Hi mate,
im new on here but ive had similar issue with HiDDNS,
I recently bought a hikvision dome camera and activated it ok, got it working with liveview then I registered it with HiDDNS, and I can click the link when logged into HiDDNS which takes you to the online liveview (all works) but when I try to
set it up on IVMS it says its not registered, but clearly it is?
mick

 

[Del Boy]

Yeah @micky, still having issues today. Hik-Online normally is quite reliable but after the last update....

 

[Hawko777]

Yes
After finally getting access to my HIK NVR after settings changed by itself, I a trying to setup HIDDNS in the NVR but keeps saying CONNECTION FAILED and wont save. WTF
I went online to www.hik-online.com and it wont let me login either.
Can anyone help
Is something wrong with hikonline

 

[Del Boy]

Yes
After finally getting access to my HIK NVR after settings changed by itself, I a trying to setup HIDDNS in the NVR but keeps saying CONNECTION FAILED and wont save. WTF
I went online to www.hik-online.com and it wont let me login either.
Can anyone help
Is something wrong with hikonline

All working today. Is your NVR connected to the Internet?

 

[Hawko777]

All working today. Is your NVR connected to the Internet?

Yes it is connected to the internet
Am thinking if its worth considering another DNS server for reliability.
I am computer challenged and fumble my way through.

 

[micky]

Guys, after much soul searching I finally got HiDDNS working for my single stand alone camera. I wrongly thought i knew what I was doing, initially. I followed everything to the letter in my mind but still messed up.
After much consideration and common sense thinking I revisited everything ad its since worked flawlessly. So I can testify to it working after the correct set up. I would assume any other DDNS server will not work just as HiDDNS
if you don't do the setup correctly.
micky

 

[wrs]

Guys, after much soul searching I finally got HiDDNS working for my single stand alone camera. I wrongly thought i knew what I was doing, initially. I followed everything to the letter in my mind but still messed up.
After much consideration and common sense thinking I revisited everything ad its since worked flawlessly. So I can testify to it working after the correct set up. I would assume any other DDNS server will not work just as HiDDNS
if you don't do the setup correctly.
micky

Hi micky,

Good that you got it worked. I am still struggling to add my DS-2CD2042WD-I cameras on www.hik-online.com with the error message "device does not exist" and wonder what steps have you followed to make it work for you? Can you please mention your steps? Thanks, WrS

 

[micky]

Hi
for me typing on here is a pita, for some reason it misses letters and spaces, I can type fairly quick but it all goes belly up on here.
in configuration>network>basic settings> DDNS......top to bottom I enabled DDNS.......I chose HiDDNS....locality Europe.....country UK......server address eudev.hik-online.com.....domain is the name you assign the cam or I assume nvr and It must be unique and end with "ddns"..like "mickyddns" my misake was I had port forwarded my android in the router settings (port 80 and 8008) instead of the camera. once I fixed that It was all ok and worked.
I was getting same error as you before that
mcky

 

[alastairstevenson]

for me typing on here is a pita, for some reason it misses letters and spaces,

IE11 / Win7 presumably.
You need to enable Compatibility Mode for the site.
Messes up image attachment viewing a bit but text works OK.

 

[micky]

Thanks for that ! win 7 yes not sure if I was using IE or chrome, I use both!
on the matter of HiDDNS ive just restored the camera to defaults and gone through the setup once again done everything the same as before except used a different IP address for the cam (different the the one I know worked re: HiDDNS previously) an guess what, HiDDNS would work using a browser but IVMS would not register with HiDDNS ! so I changed IP again and hey presto ! so if your still getting a communication error try a diff IP.
micky