Hikvision bullet cam (DS-2CD2035) foggy image

[lemaster63]

Just bought 5 brand new cameras and within an hour of connecting two of them began to display a hazy image. This continued until the image is absolutely unusable. Has anyone ever seen this before? I know dome cameras can have this problem but I had these bullets brand new out of the box sitting on a desk to configure them when it started. Almost acts like moisture in the camera.

 

[Jack B Nimble]

My guess first is the lens clean, second you hit the focus on settings by accident or they came in from harsh enviroment and need time to aclimate.

 

[lemaster63]

It was moisture! My son (who has better eyes than I) pointed out little water droplets on the inside of the glass in front of the lens. I'm too impatient to send them back so I opened the camera, wiped the droplets and the camera is now G2G! Still, I was surprised to find moisture in a brand new camera. The camera did have a packet of silica inside but it was not helping much. Hope this helps someone else out.

 

[Jack B Nimble]

Depends were you live but they would have been fine in a day or so once aclimated.