Hikvision DS-2CD2342WD-I Factory Reset

[schoellkopf]

I setup a new DS-2CD2342WD-I and all worked fine. I then powered down and after powering up and trying to login I got the "incorrect username/password" message. I got a new password file from Hikvision which worked well but then tried a power cycle and again the same issue. I think I might need to do a factory reset on the device but I cannot find any reset switch.

Any help would be much appreciated?

 

[Carcus]

Hi Schoellkopf,

There is no physical reset button on the device.

You have to do it via the web interface or the VMS software unfortunately and you need your login details.

 

[schoellkopf]

Hi Schoellkopf,

There is no physical reset button on the device.

You have to do it via the web interface or the VMS software unfortunately and you need your login details.

Hi Carcus,
Thanks for your help.

 

[graemac]

Hi Schoellkopf,

There is no physical reset button on the device.

You have to do it via the web interface or the VMS software unfortunately and you need your login details.

Hi have the same issue (reset password, then tried to add a camera), have found the IPC that is for my camera but getting a 'Camera Exception' error in the iVMS-4200 software. Camera will not add, I am going round the houses and have no fix. Very frustrating.

Any ideas? Please.