Hikvision DS-2CD2420F disappeared from ezviz cloud, but sending email alerts

osvaldo

n3wb
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Dec 14, 2016
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Everithing was fine, with intrusion detection working well, till yesterday, when I started receiving email alerts for false alarms every few minutes. I tried to stop that, but now I can't reach the camera in any way, it disappeared from the ezviz cloud and no way to add it again. Unfortunately, I am 300 km far away and cannot do anything from the same LAN. Any idea about what I could do? Many thanks.
 
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