Hikvision DS-2DF7286-AEL - missing “platform access" option

[Stevews]

I have been using my Hikvision DS-2DF7286-AEL Network IR PTZ for about a year now and it’s been excellent.

I now want to access the camera remotely using my phone, however the “platform access" option is missing from the menu. I upgraded the firmware from the original base version of V5.4.0 160613 to the latest version V5.5.2 on the UK Hikvision portal but that made no difference.

I also tried the IPD_EN_EN_STD_5.5.71_180723 firmware on the American Hikvision website but again that made no difference so I reinstated the UK V5.5.2 firmware.

I have used the latest versions of Internet Explorer, Chrome and IVMS-4500 to access the camera in the hope the option would appear using one of them but the platform access option is still absent.

I have uploaded a number of screenshots showing the cameras basic settings and the network basic and advanced settings.

Could anyone please suggest a solution for this problem

 

[iTuneDVR]

It's R3 series?

 

[Stevews]

It's R3 series?

Yes it’s the R3 series.

 

[iTuneDVR]

Patch & rebuild firmware.
I enabled platform access for my test ipc R3 series DS-2CD4A26FWD-IZ (old release 2015) with LPR when i update it new firmware not for this ipc (with suffix /P 2017,2018...).
ALL work but not with own SN.
I change own SN to another from my DS-2DS3332-I (DS-2CD2332-I) R0 series that already registered in cloud.

But i think more easyly & quickly use vpn.

 

[antonnur]

Hi!))
Tell how to change serial number! I copy mtd blocks and read it with notepad. In mrdbl5, mtdbk6 and mtdbk15 I view my serial and model of cam. Can I replace the serial in this block with notepad??