Hikvision Hik-connect ivms-4500

MWLL

n3wb
May 11, 2018
6
1
Hi

The dvr is showing as online, but when i enter the serial number of the device into ivms-4500, it says "the device is online and has been added by other user"
 
what dose it say when you logon to hik-connect.com?

dose you router have uPnP enabled? ( if you have turned off uPnP you will have to open ports on your router ) you only need port 8000 for the ivms app

try the Hik connect app

Having open ports on your router my be a security risk ( just before anyone posts about open ports ) with ivms you would be more secure using a VPN
 
The dvr is showing as online, but when i enter the serial number of the device into ivms-4500, it says "the device is online and has been added by other user"

The device has been already added to a hik-connect account. That account is the owner/admin of the device, you can not add it to another account.
If it is a new unit, contact whoever sold it to you.