The dvr is showing as online, but when i enter the serial number of the device into ivms-4500, it says "the device is online and has been added by other user"
The dvr is showing as online, but when i enter the serial number of the device into ivms-4500, it says "the device is online and has been added by other user"
The device has been already added to a hik-connect account. That account is the owner/admin of the device, you can not add it to another account.
If it is a new unit, contact whoever sold it to you.