Hikvision NVR DS-7616NI-Q2 / 16P: Play back in IE stopped working suddenly

babybenz

babybenz

n3wb
Feb 28, 2021
17
3
CA
Hello everyone,
I have a Hikvision NVR model DS-7616NI-Q2 / 16P, currently installed the latest firmware from hikvision.com international website

Firmware version: V4.30.085 build 210409
Encoding version: V.5.0 build 210406
Web version: V4.0.1 build 201029
Plugin version: V3.0.7.38
The Internet Explorer version 21H1 (OS Build 19043.1415)

All were working normally until sometimes in the past couple of weeks. First, the "Play-back" feature in Internet Explorer has stopped working. There is a pop-up windows that said "Playback failed" when I tried to play back a recorded clip.
Second, the "Download" feature also failed when I tried to download a clip from the NVR
Live-View (via IE) still works normally
If I use the console interface, it is working OK

There were some Windows updates in the past weeks or so... But I am not sure if one of these Windows updates cause this?
I have tried both TCP and/or UDP in protocol, but no success

What I am missing in there?
Thank you for your helps
 
I’m having an issue where internet explorer stopped working on one computer but not on another. It appears to be windows update related. As it shows a different version in the about internet explorer page. Not at computers now but version that works I believe ended in 1466. And other one was 1469. Just from memory but I can verify version tomorrow.
 
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