Hikvision Password Issues

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Good Morning,
I know you probably get this all the time but I was hoping you could help. I flew into town to help my parents replace their DVR (got hit by a surge). I purchased a DS-7608 from amazon but someone had already set it up and I don't have the password for it. I fly out late tonight and promised to have it set up before I leave. I tried the password reset tool and couldn't get it to work. SADP gives me a QR code and/or an export file but does let me put a Key in or an imported file, but none of them would work for me.

Here is what I put in:

Serial DS-7608NI-E2/8P0820160420AARR592761603WCVU

Date: 2016-08-06

I tried the serial with and without the DS-7608NI-E2/8P

Anyone have any other suggestions?
 

alastairstevenson

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OK, the old default passwords (for cameras) of 12345 and 123456789abc probably don't work.
And a common one used by resellers seems to be 123456789a
 

Q™

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Also, you gotta try admin > admin and admin with password blank (empty)
 
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