Forgive me if this is in the wrong place.....I recently installed a Hik 7608 with three 2032 cams. Originally, I was using emails for motion detection with pics, but eventually i ended up using the surveillance center because it had a quicker response time. Now that I have things dialed in more I was hoping to go back to emails with photos just on one of the cams as it is the front door and has more traffic. The other two i am satisfied with using surveillance center. The issue is now that I reactivated the email notifications I get text only emails with no pics like before. I have checked and rechecked that the box for photo attachments is checked, but i cannot get it to work. Ive tried to search for this issue but everything I find is related to emails not working at all which is not my issue. Any ideas? Thank in advance!
Hikvision Sends Email but no Photo
- Thread starter aframe99
- Start date
Michelin Man
Getting the hang of it
What firmware are you running on the 7608NI-E2 which is what I believe you were running?
Michelin Man
Getting the hang of it
I thought so.
So you said you had actually got picture attachments previously on this 3.3.2 firmware? but now it doesn't work.
Because if you search this forum, most of the issues with not having attachments are linked to firmware 3.3.2.
However, people were getting nothing at all ever. Which makes sense as I believe Hikvision didn't actually put the feature in cause there was no RAM left or something like that.
Unless you updated firmware between then?
So you said you had actually got picture attachments previously on this 3.3.2 firmware? but now it doesn't work.
Because if you search this forum, most of the issues with not having attachments are linked to firmware 3.3.2.
However, people were getting nothing at all ever. Which makes sense as I believe Hikvision didn't actually put the feature in cause there was no RAM left or something like that.
Unless you updated firmware between then?
Michelin Man
Getting the hang of it
You're probably the first person I have found to have pics working at all with 3.3.2 (at least used to).
Michelin Man
Getting the hang of it
You didn't upgrade the firmware at all by any chance?
(I edited my post with that question while you replied before)
(I edited my post with that question while you replied before)
Michelin Man
Getting the hang of it
I keep saying this, However it always seem to be true. Hikvision stuff does weird things.
Here are the threads that mention email attachment issues for 3.3.2 and 3.3.4.
http://www.ipcamtalk.com/showthread.php/4109-Hikvision-3-3-2-Firmware-problems
http://www.ipcamtalk.com/showthread.php/4893-Hikvision-3-3-4-firmware/page2
However, as others have experienced yours might start working again. Even though they had success on 3.3.4.
Here are the threads that mention email attachment issues for 3.3.2 and 3.3.4.
http://www.ipcamtalk.com/showthread.php/4109-Hikvision-3-3-2-Firmware-problems
http://www.ipcamtalk.com/showthread.php/4893-Hikvision-3-3-4-firmware/page2
However, as others have experienced yours might start working again. Even though they had success on 3.3.4.
Del Boy
Getting comfortable
Does your model not have built-in PoE? Seems odd that everyone else has issues with 3.3.2 and you don't. It might be that most have the PoE version and you don't.
Or more likely, it is crappy Hikvision firmware and the moon has lined up with Jupiter meaning yours is working.
Or more likely, it is crappy Hikvision firmware and the moon has lined up with Jupiter meaning yours is working.
Michelin Man
Getting the hang of it
I don't think many people have the non POE models. I wish I had gotten one of those instead.
There must be ghosts inside these Hikvision products, or at least the firmware.
There must be ghosts inside these Hikvision products, or at least the firmware.
Del Boy
Getting comfortable
Update to v3.3.4 (see rommycam's threads). That should fix it. There are more than a few ghosts in Hikvision products!
Not many people have non-PoE no. PoE switches are expensive in UK too, so for me not an option when I help friends and family.
Not many people have non-PoE no. PoE switches are expensive in UK too, so for me not an option when I help friends and family.
Michelin Man
Getting the hang of it
Good point.
POE Switches are expensive here too. The only place it doesn't seem that expensive is the US. The only value you can really get is buying used switches.
All the sellers I was looking at when buying my NVR all had POE models. So no option for non-POE (Didn't even know they existed at the time). I guess they could order it in if I asked.
I don't think they get enough demand for them to be worth stocking.
It just gives you more flexibility, and reduces the NVR noise.
POE Switches are expensive here too. The only place it doesn't seem that expensive is the US. The only value you can really get is buying used switches.
All the sellers I was looking at when buying my NVR all had POE models. So no option for non-POE (Didn't even know they existed at the time). I guess they could order it in if I asked.
I don't think they get enough demand for them to be worth stocking.
It just gives you more flexibility, and reduces the NVR noise.
Michelin Man
Getting the hang of it
That would be a wise decision.
When it was working, do you remember if the screenshots that were sent were very small or full recording quality (ie 2MP/3MP)?
When it was working, do you remember if the screenshots that were sent were very small or full recording quality (ie 2MP/3MP)?
Del Boy
Getting comfortable
I am an advocate of don't update the firmware without a reason (i.e. don't touch a working system) but if yours isn't working then this is different.
v3.3.2 to v3.3.4 is an easy update, you can just do it via the web gui.
v3.3.2 to v3.3.4 is an easy update, you can just do it via the web gui.