Hikvision smart motion alerts not passing through to bi

[DOGG3R]

I have a few cameras I want to use the cameras ai to alert bi.
Cameras are 2cd2387g2h, bi version is 5.8.9.5.
It's a new set up and I pretty much have everything sorted however,
I can get basic events motion alerts no problem.. bi gets the trigger from onvif, flags the motion and everything.
The problem is if I disable the basic motion in the gui and enable smart events motion the camera logs the motion but bi does not get it.
Im sure someone has sorted this and I have read a post but there was no solution posted.
I
Any help would be greatly appreciated.

 

[wittaj]

The camera by default doesn't seem to pass the triggers. Use this post to setup the camera to pass the triggers:

Events: subscription 00002efd

Hi! Well, in page messages in my blue iris, show the message in some cameras: Events: subscription 00002efd. This is normal in blue iris?

ipcamtalk.com

 

[DOGG3R]

The camera by default doesn't seem to pass the triggers. Use this post to setup the camera to pass the triggers:

Events: subscription 00002efd

Hi! Well, in page messages in my blue iris, show the message in some cameras: Events: subscription 00002efd. This is normal in blue iris?

ipcamtalk.com

Thanks I have done all this already that's how I am able to get the cameras basic events pass through onvif to bi.
But smart events for some reason will not pass through like there is no communication between the both.

 

[awitty987]

I have a few cameras I want to use the cameras ai to alert bi.
Cameras are 2cd2387g2h, bi version is 5.8.9.5.
It's a new set up and I pretty much have everything sorted however,
I can get basic events motion alerts no problem.. bi gets the trigger from onvif, flags the motion and everything.
The problem is if I disable the basic motion in the gui and enable smart events motion the camera logs the motion but bi does not get it.
Im sure someone has sorted this and I have read a post but there was no solution posted.
I
Any help would be greatly appreciated.

It's a long shot, but do you have static object analysis enabled in the AI settings? I had a similar problem where BI was not processing ONVIF events and for some reason turning this off solved the problem. Maybe a coincidence but mine suddenly started working.

Also worth installing ONVIF device manager to see if the camera is kicking out the events.