iOS Hik connect app not ringing when call button pressed

Speuk

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DS KB6003 Doorbell with iOS hik connect
I've recently installed this doorbell which works very well with my android s7 edge. However on my iPhone 8 running iOS 13.3 and iPad running iOS 12.4.4 when the call button is pressed I get a pop notification but the phone does not ring until I open the app. On the iPhone with vibrate turned on the phone will vibrate but not ring and the answer screen does not pop up until the app is opened.

I have found threads with people have a similar problem with android devices but not found anything relating to iOS version of the hik connect app
 

armi24

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Hi. Did you solve the problem ? I have the same problem. On android s8+ everything work fine but on iOS iPhone 11 only vibrate.
Ringing only when i opened hikconnect app.
I have K1T501SF doorbell. So i think the problem is with Hikconnect iOS version.
 

Speuk

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Hi. Did you solve the problem ? I have the same problem. On android s8+ everything work fine but on iOS iPhone 11 only vibrate.
Ringing only when i opened hikconnect app.
I have K1T501SF doorbell. So i think the problem is with Hikconnect iOS version.
Yes, I resolved this. It was having Him Connect notifications on Apple watch. Turn those off and iPhone rings
 

armi24

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Excellent! Finally, it works just as you wrote, just turned off the notifications from Hikconnect to apple watch.
I dont think that it should do something with apple watch :oops:
THANKS :highfive:
 

Speuk

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Excellent! Finally, it works just as you wrote, just turned off the notifications from Hikconnect to apple watch.
I dont think that it should do something with apple watch :oops:
THANKS :highfive:
Great, took me weeks to find that out. I found a post on an Apple forum on a similar issue for something totally unrelated to the hik doorbell. Can't remember what it was now but it have me the idea to turn of watch notifications for hik connect
 
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