Ip camera trouble

[Melanie Collingwoood]

I have everything done like the instructions said but my internet went off the next day I had trouble connecting to camera it kept saying passsord error device anyone know what this means

 

[Fastb]

Melanie,

Welcome to the forum!

We'll neeed more details to come up with answers or hunches.

I have everything done like the instructions

And the system was working?

my internet went off the next day I had trouble connecting to camera

And this is when it stopped working?
Do you have other cameras? Are they still working?
Is the internet back on now? Can you surf the web (ie: reach the internet from your home network)
Any ideas why the "internet went off"? Maybe it wasn't the ISP (eg: comcast xfinity, Frontier, etc) Maybe a device on your network died (router, switch, etc)

I had trouble connecting to camera

How do you "connect to the camera?"
- is the camera connected to the internet? Or
- through an NVR?
- through a PC running Blue Iris?
How did you try to connect to the camera?
- through a laptop or pc connected to your home lan that contains the camera?
- With a remote viewing app on a cell phone or laptop connected to the internet?

passsord error device

What is the brand of your device(s) (Mfgr & model #)
Can you see the IR LEDs when it's dark (ie: camera is in nightime mode)

Fastb

 

[JFire]

Did your router get a new ip address when it came back?

Sent from my SM-G928T using Tapatalk

 

[Melanie Collingwoood]

I can't see anything it's black,internet is fine the camera doesn't show anything every time I try to connect it says password error device I have just this one camera no my router did not get a new IP address where is the manufacturing # and model located I'm just aggravated

 

[Melanie Collingwoood]

Did your router get a new ip address when it came back?

Sent from my SM-G928T using Tapatalk

No it did not

 

[Melanie Collingwoood]

Melanie,

Welcome to the forum!

We'll neeed more details to come up with answers or hunches.

And the system was working?


And this is when it stopped working?
Do you have other cameras? Are they still working?
Is the internet back on now? Can you surf the web (ie: reach the internet from your home network)
Any ideas why the "internet went off"? Maybe it wasn't the ISP (eg: comcast xfinity, Frontier, etc) Maybe a device on your network died (router, switch, etc)


How do you "connect to the camera?"
- is the camera connected to the internet? Or
- through an NVR?
- through a PC running Blue Iris?
How did you try to connect to the camera?
- through a laptop or pc connected to your home lan that contains the camera?
- With a remote viewing app on a cell phone or laptop connected to the internet?


What is the brand of your device(s) (Mfgr & model #)
Can you see the IR LEDs when it's dark (ie: camera is in nightime mode)

Fastb

Where do I look to find it it's not on the box or camera itself

 

[Fastb]

M,
I hear your frustration.
Plz take a deep breath. Plz give A to the Q I asked earlier
Fastb