IPC-T5442T not being detected in BI properly - Bad response

[natinadaka]

I have 7 IPC-T5442T cams purchased from Andy. All, as far as I can tell, have identical settings in the camera Web UIs. All have been added to BI. However, one of the cams is not being set up like the others. It seems as if the camera in question is returning a "Bad response" when I use Find/Inspect in BI. Ultimately, that camera is being added and I can see the stream, but it appears to not be set up as ONVIF and thus I can't configure it for multiple substreams. I've pasted the log from BI's Find/Inspect for the "bad" camera and another for one of the "good" ones for comparison. What could be happening here?

Bad
(note line 7)

Opening 192.168.23.171 port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2022-11-03T02:54:33.000Z
Requesting device information...
Bad response
GetCapabilities...
Querying services
Has Search services: /onvif/search_service
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 0
Opening 192.168.23.171 port 8999...
ONVIF GetSystemDateAndTime
HTTP 12029
Checking for common cameras...
Foscam FI86xx/98xx compatible?
Foscam FI89xx compatible?
Foscam FI9821 V2 compatible?
Foscam FI9821 media port compatible?
Cantonk port 34567?
RTSP port open?
RTSP port detected!
Done

Good

Opening 192.168.23.175 port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2022-11-03T02:56:36.000Z
Requesting device information...
Manufacturer: General
Model: IPC-T5442T-ZE
FirmwareVersion: 2.840.15OG00D.0.R, Build Date 2022-08-18
GetCapabilities...
Querying services
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
profile token MediaProfile00000
profile name MediaProfile_Channel1_MainStream
profile source is 00000
profile source config is 00000
profile token MediaProfile00001
profile name MediaProfile_Channel1_SubStream1
profile source is 00000
profile source config is 00000
profile token MediaProfile00002
profile name MediaProfile_Channel1_SubStream2
profile source is 00000
profile source config is 00000
requesting URI for profile MediaProfile00000
RTSP URI: /cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00001
RTSP URI: /cam/realmonitor?channel=1&subtype=1&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00002
RTSP URI: /cam/realmonitor?channel=1&subtype=2&unicast=true&proto=Onvif
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 0
Has PTZ service: /onvif/ptz_service
Done

 

[sebastiantombs]

Check the ONVIF password in the camera. It needs to match what you're using for the password for the camera in BI.

 

[wittaj]

When you get the Bad Response that quick, it is an ONVIF password conflict.

At some point you either changed the ADMIN password or it didn't carry over to the ONVIF password at initialization.

Go into the camera GUI and there is a tab under one of the options where you create users and passwords and there is a tab for ONVIF user. Go to that tab and make the admin password what you want it to be and problem solved.

 

[natinadaka]

Amazing, I suspect this may hold the record for quickest time to thread resolution.

Very strange how it got out of sync, since I have never touched that setting.

In case someone else has this issue, I will add that to reset the password, one should make sure "Modification Mode" is set to "Admin Account" and not "Old Password". This appears to enable you to set the ONVIF admin account password to whatever you want given the admin (non-ONVIF) account password.