License for Re-install

ARAMP1

Pulling my weight
Feb 13, 2018
250
173
Memphis, TN
I did a full windows 10 reset and re-installed blue iris. Now, I'm having some problems inputting my license key.

I tried to use the license key from the last time I renewed blue iris (last month). Here's the error message I received.


Maintenance and Support Key Sanatized.jpg

Since that didn't work, I found the license key that was given to me when I upgraded from BI4 to BI5. That worked. But, when I restart blue iris, it gives me this error, and I'm back to step one needing to register blue iris again.

Unable to copy registry key to complete import.jpg

I think it may have something to do with not deregistering before I re-installed windows, but I'm not sure. I have an email in to support, but if anyone has any ideas, I'm all ears.
 
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Reactions: Flintstone61
Not too sure but it looks like it might be trying to import existing settings in first start?

Have a look within the folder where BI is installed, maybe a screenshot of the folder?