Loading HD streams stuck at 90%

[OREO]

Hi all,

I am trying to live stream camera footage remotely.

Doing it in "Basic" works fine however I would like it to stream in "HD" which when I do so, it loads to 80-95% and then hangs, stuck and then says failed to play video.

I am on Optus Cable with 1-1.2Mbps upload.

May I ask if anyone else is having similar issues and if so, how did you get pass it allow it to stream in HD?

Thank you.

 

[TonyR]

More info might allow someone to assist you:

• What video player are you using? VLC maybe?
• Encode mode: H.264?
• Frame rate ?
• Bit rate ?
• Frame Interval ?

 

[OREO]

Apologies...

That was really silly of me to put something on with so little information.

Lemme try again.

NVR:


Camera:

• Cannot really remember but the it's the dome and bullet ones. I think 1MP if memory serves me right.
• 4 cameras in total

Camera setting:


Speed test done this morning:


What am I trying to achieve?
I'm trying to live stream footage in HD using the HIK-connect app remotely on an iPhone.
Streaming over "Basic" setting on the phone is fine but whenever I try "HD" on any camera, it'll load up to 90% thereabouts and then get stuck.



Have attached 2 thumbnails of what happens when I change from "Basic" to "HD". I noted that it has no data transferring and wonder if that's the cause of it and also what might be causing it. I suspect upload bandwidth but cannot be sure.

Hopefully someone can shed some light and also suggest how I might be able to fix this.

Many thanks.

 

[SouthernYankee]

Are you doing this local over wifi at the same location as the camera. Or are you doing this over your cell network ? What is your home internet upload speed ?

Test do it at the camera location over wifi ? Does it work, if so you have a cell or internet speed problem.
If not reduce frame rate, quality till it works on wifi.

 

[OREO]

Doing this from mobile network to home.
Over wifi its ok - Thus I suspect it's the upload speed. However sometimes it does work but jittery.

What frame rate can I drop to?

 

[TonyR]

Doing this from mobile network to home.
Over wifi its ok - Thus I suspect it's the upload speed. However sometimes it does work but jittery.

What frame rate can I drop to?

Set frame rate and frame interval to 10; it that works OK, try 15 for both and leave it there if it works, no need for 30 FPS.

Before you even said it worked OK on mobile I was thinking that for at home 99 Meg down is great but 1 Meg up is strange (especially for 99 down)...I would have expected no less than 2 Meg up, more likely 4 Meg up.

 

[OREO]

Set frame rate and frame interval to 10; it that works OK, try 15 for both and leave it there if it works, no need for 30 FPS.

Before you even said it worked OK on mobile I was thinking that for at home 99 Meg down is great but 1 Meg up is strange (especially for 99 down)...I would have expected no less than 2 Meg up, more likely 4 Meg up.

I tried setting FR and FI to 10 and both had the same issue.
I wonder what would be the issue?

Would an upgrade of firmware help?

Optus is a load of crap. They advised that I'll need to full reset my modem in order for the problem to go away... else there's nothing they can do.

 

[TonyR]

Are others in your area and with same ISP that get 99 meg down ALSO getting 1 meg up? If you're on FaceBook I'd post that exact query of Optus subscribers.

 

[Securame]

You are trying to send a 6Mbps video stream over a 1.07Mbps connection. Do not expect it to go smooth.