Hello everybody
I want to first say I don't usually post online but I am so dissatisfied with my Lorex system that I want to help others not make the same mistake I did.
I purchased a £1300 lorex system that is now unusable due to Lorex's poor design.
When you initially setup your lorex nvr device you're required to provide an email - what they dont explain is this email is permanent and unchangable, and even outlives entire device factory reset wipe.
Thus, if your email address is hacked, or inaccessible, or your email provider closes down, or your just wish to change it, you can't - you're locked out & screwed and you cannot re-setup the device again.
Even if you factory reset wipe it, the device will say
"This device is already registered to *** email"
Even if you login to your lorex account and hit delete, when you try to re-setup your NVR it will incorrectly read "this device is already registered to **** email" despite the fact you have deleted the account.
All the hallmarks of a poorly designed and probably vulnerable system.
Reddit is filled with posts of circumstances similar to mine where systems are unusable due to this terrible design.
I now have no way of using my £1300 system as my email account was deleted.
Lorex live chat do not offer technical support, only sales support, to sell their broken poorly designed products.
PLEASE DO NOT WASTE YOUR MONEY SUPPORTING THIS TRASH BRAND
I want to first say I don't usually post online but I am so dissatisfied with my Lorex system that I want to help others not make the same mistake I did.
I purchased a £1300 lorex system that is now unusable due to Lorex's poor design.
When you initially setup your lorex nvr device you're required to provide an email - what they dont explain is this email is permanent and unchangable, and even outlives entire device factory reset wipe.
Thus, if your email address is hacked, or inaccessible, or your email provider closes down, or your just wish to change it, you can't - you're locked out & screwed and you cannot re-setup the device again.
Even if you factory reset wipe it, the device will say
"This device is already registered to *** email"
Even if you login to your lorex account and hit delete, when you try to re-setup your NVR it will incorrectly read "this device is already registered to **** email" despite the fact you have deleted the account.
All the hallmarks of a poorly designed and probably vulnerable system.
Reddit is filled with posts of circumstances similar to mine where systems are unusable due to this terrible design.
I now have no way of using my £1300 system as my email account was deleted.
Lorex live chat do not offer technical support, only sales support, to sell their broken poorly designed products.
PLEASE DO NOT WASTE YOUR MONEY SUPPORTING THIS TRASH BRAND
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