Motion detect playback -- Amcrest View Pro -- Android

Shaggy D

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The video clips; There's always a 30-second lead on 'motion detect' playback. I don't believe it's anything to do with the cameras. When I use Amcrest Surveillance Pro for WIndows PC, searching by event brings me directly to the beginning of the detected motion.

Anyone know of a workaround / fix?
 

Shaggy D

n3wb
Joined
Dec 2, 2021
Messages
12
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2
Location
St. Louis, MO, USA
I't's not a major problem for me. I'd rather not waste their precious time, unless it is a matter that will help further your Tech Support's knowledgebase as well.

After playing around with some settings, I think It might be a 'feature' on the mobile app. When I set the camera to record ONLY events, I do not have the anomaly on mobile app.

It is only when I set the camera to record full time AND flag events. On mobile app, I consistently get displaed a 30-second lead time before the actual event. I can even see a dark tic mark in the green timeline banner showing where the actual motion starts.

I'll play around with the mobile app a bit more, then I might contact support. There may be a nice adjustable feature that I am yet unaware of.

As I do currently suggest and install Amcrest cameras for others, it will be nice to be more knowledgable about the various options.


We apologize for the experience. Please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issue. Amcrest Team
 
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