New ISP causing connection issues

[lexmarkz51]

Hello, I had a new ISP installed at my house the other day and since then I have only been able to access my BI camera feeds from the IOS app while on my local wifi. When I am on a cellular network it will not connect. I have ensured that both my LAN and WAN address match what shows on the pc software. When I run the remote access wizard it notifies me that my actual internet/wan address is different than what my router shows. I only have one router. Nothing other than the ISP has been changed in my setup and everything worked flawlessly before. Any suggestions would be greatly appreciated.

Thank you

 

[SouthernYankee]

Who is your internet provider?
Is it a wired interne or a cellular internet provider ?

 

[lexmarkz51]

My internet provider is Go Net Speed. It is a wired fiber optic connection.

 

[Flintstone61]

Hmmm. I would think a new ISP would change a few things in your router. like DNS server numbers, Wan IP address, ipv6 address.........

 

[SouthernYankee]

what is your router make model ?
Who is providing your DDNS service ?

Have you connected your internet services prover and see if they support inbound connections. Some internet providers use a floating ipv4 address, so it is always changing.

Look at the botton of the page GoNetspeed - Bring High-Speed Fiber Optic Internet Service To Your Community

 

[bp2008]

Yeah, I'm guessing he's behind "carrier-grade NAT" which basically means no public IP and no port forwarding. It MIGHT be possible for Blue Iris to utilize UPNP to forward a port (via the remote access wizard), but it is also possible the ISP doesn't have that enabled. If the cost for a public static IPv4 address from them is $10/mo or less then it is probably worth getting. Otherwise I would suggest an alternative access method such as:

1) ngrok
2) Rent a cloud VPS to run a VPN server on, and use that as a proxy for inbound communications to the Blue Iris machine which would run a VPN client.

The latter is a lot more flexible, but requires strong networking skills unfortunately.

 

[lexmarkz51]

My router is an Asus RT-AC68U. My DNS servers are 8.8.8.8 and 8.8.4.4
I have not contacted the ISP yet. I should probably mention that my networking skill level is very low. I have just recently started to try and teach myself from online sources.
I have found a post online from a PLEX user that they had a similar issue as me with BI and getting a static IP from Go Net resolved their problems. Setting up a Plex server was next on my project list so I will contact them tomorrow to find out the price for a static IP.