New US version DS-2CD2532F-IS. Upgrade firmware?

P

Phirenze

n3wb
Aug 26, 2015
11
0
ATL Burbs
Just received today from B&H Photo. US version / firmware / box. Firmware version on the back of camera says V5.2.0. Also states the same firmware version in the configuration screen.

The problem is I can't get audio to work. I've read here that 5.2 is likely the problem. Although most of those were downgraded from the Chinese version. Mine was not. I've also read here that upgrading Hikvision firmware is risky. Some are quite passionate about this!

Should I upgrade?
What is the latest version?

I found a link to 5.3 (http://overseas.hikvision.com/en/download_89.html) and tried to register but clicking the link in my email to activate my account gives the message:

Account created

Unable to activate this account does not exist!


WT?? That doesn't make sense. Anyway that is another issue. Maybe someone can post the latest 2xx2 version here if I can't logon? :)

Thanks for your help and advice.
 
@PhirenzeWelcome to the forum. You will have no problem upgrading the firmware on a camera purchased from BandH...the issue is only with china region cameras. Yours is not.
Your problem is likely not firmware related though. First go to your cameras settings, under basic or advanced configuration, select video/audio...then under video type, make sure it says video&audio not just video stream.
You dont need any passwords to get the latest firmware. Go to the us hikvision site. http://www.hikvision.com/en/us/download.asp
 
Thanks @fenderman. I did set the video/audio to video&audio. But not after an hour of trying without that set properly. And after you mentioned it I fiddled some more and somehow it started working. And then it stopped. And then it started again. I think I have some config / router / port issues. I'm going to start another thread and post some screenshots. I really don't know what I'm doing. I'm learning though! :)

Oh and I upgraded my firmware and it went smoothly. Thanks for the link.
 
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B&H is the smarter choice. For me at least. For $35 extra dollars I got a true US region firmware in a regular US retail box with warranty. I purchased an Amazon Hik camera before and it came with US firmware but downgraded from the China region version, and in a brown box. I was told to not upgrade the firmware. As I noted above I upgraded the firmware on the B&H camera with no problem at all. Seems like a no brainer to me. They don't charge tax either if you live outside NY.
 
Phirenze said:
B&H is the smarter choice. For me at least. For $35 extra dollars I got a true US region firmware in a regular US retail box with warranty. I purchased an Amazon Hik camera before and it came with US firmware but downgraded from the China region version, and in a brown box. I was told to not upgrade the firmware. As I noted above I upgraded the firmware on the B&H camera with no problem at all. Seems like a no brainer to me. They don't charge tax either if you live outside NY.
Click to expand...
Yes my tendency tells me what you say is true. 3MP vs 4P, why did you get the 3? thanks in advance I use BH a lot.
 
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