Hi everybody
I have an NVR DS-9016HFI wich with the old firmware worked like a charm connecting thru hik-online service. I upgrade it to v3.4.4 build 170522 to use the h.264+ coding protocol and the old connecting method is not available, only hik-connect.
My problem is that i have a disconnected (connection to server failed) message. The NVR has access to internet, I can connect to it from Internet using the Internet providers IP, I´ve checked if the dev.hik-connect.com is reached by ping and telnet and the connection from a pc is succesful. I´ve tried turning off and on uPnP and changing the port forwarding but nothing help. I tried connecting other devices like cameras and hik-connect works great but not with the NVR.
How do I fix it?
Thank you for your help
I have an NVR DS-9016HFI wich with the old firmware worked like a charm connecting thru hik-online service. I upgrade it to v3.4.4 build 170522 to use the h.264+ coding protocol and the old connecting method is not available, only hik-connect.
My problem is that i have a disconnected (connection to server failed) message. The NVR has access to internet, I can connect to it from Internet using the Internet providers IP, I´ve checked if the dev.hik-connect.com is reached by ping and telnet and the connection from a pc is succesful. I´ve tried turning off and on uPnP and changing the port forwarding but nothing help. I tried connecting other devices like cameras and hik-connect works great but not with the NVR.
How do I fix it?
Thank you for your help