NVR4116HS-4KS2 very strange problem...

[santiagob]

Hi! I´m new here.
I recently installed the NVR listed in the thread title.
The NVR is in the same network as 2 different cameras, a foscam and a dahua.
The 3 devices are in different locations and they are interconected by ubiquiti antenas.
The NVR adopts the cameras but no image appears.. insted a sign "please login first!" shows up...



And what it´s even more strange is that when I access the NVR from my cell phone is that I can see both cameras..
Any suggestions on what can be happening?
Cheers!
Santiago

 

[iTuneDVR]

Possible remove webcomponent?

 

[santiagob]

Possible remove webcomponent?

Hi there!
I don´t understand what you are trying to say.

 

[iTuneDVR]

At your screenshot -it's at web browser or?

 

[santiagob]

At your screenshot -it's at web browser or?

OH! Yes it is a web browser.. But the same thing happens when I try to access through the smart pss locally...

 

[iTuneDVR]

SMARTPSS version?

 

[santiagob]

The latest.
Just downloaded yesturday.

 

[iTuneDVR]

Try earlier. 2.0 & 1.6 too
What version of firmware is on the NVR?

 

[santiagob]

Try earlier. 2.0 & 1.6 too
What version of firmware is on the NVR?

 

[iTuneDVR]

Ok
Try a little bit downgrade it

 

[santiagob]

Ok
Try a little bit downgrade it

Like to wich version?

 

[iTuneDVR]

Step by step.
Prev & test.
But 1st try using software.

At your NVR at monitor video from ipc present?

 

[santiagob]

Step by step.
Prev & test.
But 1st try using software.

At your NVR at monitor video from ipc present?

I don't quite get the question sorry.. english is not my native language..
If you whant to know if i have a monitor hooked to the nvr the answer is no.
The NVR is on one remote site and I can access it remotelly from anywere.
The NVR and cameras are all on the same network with fixed IPs.

 

[iTuneDVR]

I don't quite get the question sorry.. english is not my native language..

My too

All other understand.
Try software 1st

 

[santiagob]

My too

All other understand.
Try software 1st

you mean downgrading SMARTPSS?

 

[santiagob]

I just downloaded previous firmware...
Which of this files should be:
I guess flash.bin?? It's the biggest...

 

[bigredfish]

On the Registration page, did you click the blue IE icon and login to the cameras directly? You must go through a few steps of setup on them

 

[iTuneDVR]

I guess flash.bin?? It's the biggest...

No
Selected file at your picture

 

[santiagob]

No
Selected file at your picture

Good morning bro! First of all thanks for your time... I apreciate it! You are a lot of help.
Then.. I downgraded and voila.. I have image in smartpss on a computer that it´s on the same network.
Buttt... from outside the network with explorer I cant log in.. this shows up...





And with easy viewer of chrome i can log in but I don't have image..

 

[iTuneDVR]

Webcomponenc need remove & install again.
Use IE with enable ActiveX & add this IP to compability mode