old SmartPSS (v2.003) cannot connect to Dahua NVR starting today, but SmartPSS lite can.
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bigredfish
Known around here
I find reviewing video to be clunky and not as easy to zero in on specific times as in the non lite version.
That's my only real issue with it.
Beyond that it's fine.
bigredfish
Known around here
I never said it was perfect lol. They have a long way to go to catch up to the consumer grade app experience.
But most of us will admit that Ring, arlo, reolink have a better app experience than Dahua and Hikvision.
The consumer cameras are inadequate at night, but they focused on the general consumer wanting a flashy app that was easy to use. That is where those companies invested their money.
Those of us wanting better cameras recognized that companies like Dahua invested in the cameras and not so much the app experience.
But with Ring and Unifi Protect now allowing ONVIF cameras into their platform, along with the "ban", the Dahua's of the world recognize if they want to stay relevant in the NVR market they better up the app experience.
Give it time.
Thanks. [Someone else] asked me and is looking for a modern XVR hybrid (coax and network cameras, doesnt have to have each network port). If anyone can link where to buy a modern Pentabrid (US rebrand), please say.
I'm not looking for a payout, I'm looking for a correction (corrective action lawsuit). They already cost me time and safety. I have saved video expiring, which takes 3x longer to save clips using Smart Lite. They deliberately hired someone to remove features from Smart Lite (so they cannot claim that prior customers need to pay a fee to get the updated version of whatever SmartPSS should have been) - features removed to force existing owners to consider buying the subscription service. That is fraud and criminal conspiracy to obtain a racket.
I know a law firm that asks for violations by companies, and goes after titans to seek corrections. (E.g. Google, Microsoft, Acer.)
It generally falls under fraud by deception, and for me, false advertising (at the point of purchase, certain features were advertised). Thus they cannot take them away merely because they want more money from "business" buyers. This is typical corporate greed. There's probably a whistleblower that has evidence of their meetings and discussion of why they purposely took out features for the newer Smart Lite.
Companies in 2024 can't just disable access to your hardware/features because they feel like it (to get more money after a purchase already occurred). It doesn't matter if they think their typical customer just plugs into a monitor like in the 80s. We're in 2024, a connected online world. And those connectivity/remote view features were advertised to me; it's also in their manual, Wiki, Youtube. This is a set of advertisements to English customers for the specific model numbers.
Dahua could have had a claim to sunset P2P access to their servers IF [the updated/modern] SmartLite did not allow the P2P access still for free. So a reasonable person would see deliberate fraud to force a choice: pay or suffer reduced features.
Good luck with the class action....if there were one it would likely exclude those purchased by 3rd party resellers.
If anything, a class action suit would probably result in these companies doing away with 3rd party resellers or limiting these programs to just those purchased from authorized distributors. That would be easy to do based on serial number.
ChatGPT also suggests adding glue to your pizza sauce to keep cheese on the pizza, so it may or may not be providing the correct response as it relates to purchasing an NVR from a 3rd party seller.
AI also says this:
We can make AI say whatever narrative we want.
And some Dahua distributors were posting language like this:
"have been informed that all new Dahua recorders have been upgraded to an increased secured Firmware. With this new Firmware all “Grey Market” cameras will risk being blocked and not compatible with the recorders. Both “Grey Market” recorders and cameras will thus be made redundant as they will become unusable and unsupported devices!"
For all we know the agreements 3rd party resellers have with Dahua may state this and we never see those agreements and the limitations were not enforced.
I have yet to hear of them actually blocking the grey market devices, but apparently they have the ability and legal right to do so.
You still have access to your device. It still works with other VMS systems. Unlike Ring that the second your subscription expires, so does reviewing recorded video.
Maybe @fenderman will chime in with his thoughts.
If anything, a class action suit would probably result in these companies doing away with 3rd party resellers or limiting these programs to just those purchased from authorized distributors. That would be easy to do based on serial number.
ChatGPT also suggests adding glue to your pizza sauce to keep cheese on the pizza, so it may or may not be providing the correct response as it relates to purchasing an NVR from a 3rd party seller.
AI also says this:
We can make AI say whatever narrative we want.
And some Dahua distributors were posting language like this:
"have been informed that all new Dahua recorders have been upgraded to an increased secured Firmware. With this new Firmware all “Grey Market” cameras will risk being blocked and not compatible with the recorders. Both “Grey Market” recorders and cameras will thus be made redundant as they will become unusable and unsupported devices!"
For all we know the agreements 3rd party resellers have with Dahua may state this and we never see those agreements and the limitations were not enforced.
I have yet to hear of them actually blocking the grey market devices, but apparently they have the ability and legal right to do so.
You still have access to your device. It still works with other VMS systems. Unlike Ring that the second your subscription expires, so does reviewing recorded video.
Maybe @fenderman will chime in with his thoughts.
I certainly wouldn't be taking legal advice from it.
Is there a way to export or read passwords stored in Smart PSS?
The exported config only has the hashed passwords.
The exported config only has the hashed passwords.
i would hope not, but if you can determine the encryption used for the hashing it could potentially be unhashed.
They have released an update fixing that connection issue
The AI didnt give legal advice. Someone asked a question about what laws. I looked it up for them and the AI listed laws that could apply to MY situation.
Those who want to help - help, encourage, work as a team. We are fighting a corporate giant and need support, not infighting or nay sayers. What they did is NOT legal. What a company has done in the past or gotten away with (to violate consumer rights) - is irrelevant to legality.
Thanks for your good luck wish. I will proceed. "Third party" etc are irrelevant to my case. I already stated that I bought from an authorized dealer. They cannot change the terms afterwards or claim I am excluded. That would be contract fraud.
"If anything, a class action suit would probably result in these companies doing away with 3rd party resellers or limiting these programs to just those purchased from authorized distributors."
Irrelevant. The issue of my OP is not third party this or that. What Dahua did affects ALL owners of the NVRs. That is what a lawsuit would focus on.
"ChatGPT also suggests adding glue to your pizza sauce to keep cheese on the pizza"
Irrelevant and outdated. The AI was asked what laws could apply to my situation. From there, the exact laws can be searched.
"have been informed that all new Dahua recorders have been upgraded to an increased secured Firmware. With this new Firmware all “Grey Market” cameras will risk being blocked and not compatible with the recorders."
This is also illegal. It is irrelevant what Dahua has done or thinks it can do - it will not change the fact that companies cannot violate consumer rights or change contract law after a sale occurred. Blocking devices (after a sale) to enforce a monopoly on their cameras, is illegal.
"You still have access to your device. It still works with other VMS systems."
Irrelevant, not the issue of OP. Millions of existing customers are being affected by Dahua's fraudulent choice to block working apps that have better features than SmartLite. The block and refusal to update SmartPSS was deliberate to force customers to consider buying their "fix." Under US law, it is illegal to do this (force a problem, then offer the solution at a cost). It is irrelevant if other customers can find a way to use another app. The issue regards what Dahua did to block their apps that worked prior.
Please show me where it says SmartPSS was required to be around forever...
Or any computer program for that matter....
You bought on Amazon, it wasn't an authorized dealer. I showed you how to prove it - send an email to support and they will ask for the serial number. Then they will tell you they won't support you. Prove me wrong....
So you completely lost access to your system when they did this and your only ability to view your cameras is with a paid option now?
I don't like the changes of any program when it first happens (including this forum revision on a mobile device), but I get over it and adapt to the change and soon I am used to it. Change is always hard, but you are making it like you completely lost access to your stuff, which you didn't. You just don't get to access it EXACTLY like you used to.
I don't like Lite either, but I have been using it for months and used to it.
Or any computer program for that matter....
You bought on Amazon, it wasn't an authorized dealer. I showed you how to prove it - send an email to support and they will ask for the serial number. Then they will tell you they won't support you. Prove me wrong....
So you completely lost access to your system when they did this and your only ability to view your cameras is with a paid option now?
I don't like the changes of any program when it first happens (including this forum revision on a mobile device), but I get over it and adapt to the change and soon I am used to it. Change is always hard, but you are making it like you completely lost access to your stuff, which you didn't. You just don't get to access it EXACTLY like you used to.
I don't like Lite either, but I have been using it for months and used to it.
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