One of my cameras will not open at full res in UI3 (but works fine directly in BI)

[perfect777]

I have 24 cameras running in BI 5.7.8.1.

1 (and only 1!) of these cameras does not like to play nice in UI3. However, it works just fine directly in BI.

This camera is a Reolink RLC-410 (1 of 10 cameras in my system). I have it set for mainstream (12FPS) and substream. The substream works just fine in UI3. When I try to maximize the cameras to view it in full resolution in UI3, it will drop to 0 FPS and give me errors like the camera can't be found or connection lost. 1 out every 5 tries, the camera will display just fine maxed out in UI3, but it is very sporadic and unpredictable.

I've restarted BI, restarted the camera, and restarted the Cisco POE switch.

Note - it does record it's clips in full HD from the main stream.

Any ideas?

 

[TonyR]

When viewing all cams live in the BI console (not UI3), is the cam displaying sub stream until you double-click on its live window and then it properly displays main stream?

 

[perfect777]

When viewing all cams live in the BI console (not UI3), is the cam displaying sub stream until you double-click on its live window and then it properly displays main stream?

I think so - but how can I tell? It's one of 24 cameras - the resolution is like 360 x 360 when viewing "All Cameras" in the BI Console (not UI3).

 

[SpacemanSpiff]

I think so - but how can I tell? It's one of 24 cameras - the resolution is like 360 x 360 when viewing "All Cameras" in the BI Console (not UI3).

As @TonyR mentioned ...you double-click on its live window and see if it will properly display (main stream)

 

[perfect777]

As @TonyR mentioned ...you double-click on its live window and see if it will properly display (main stream)

Yes - when I double click the camera (to make it full screen), it displays in full resolution.

Note - it doesn't say "Main Stream" anywhere - but I'm certain that it is.

 

[bp2008]

@perfect777
If you enabled the "direct-to-wire" streaming feature at some point, that can introduce compatibility problems like this. The setting is found in Blue Iris Settings > Web server > Advanced > Encoder profiles: Streaming 0: Configure, but it is also available to be toggled in UI3's own streaming profiles if you ever edited those.

 

[Crunchtime2k]

@perfect777
If you enabled the "direct-to-wire" streaming feature at some point, that can introduce compatibility problems like this. The setting is found in Blue Iris Settings > Web server > Advanced > Encoder profiles: Streaming 0: Configure, but it is also available to be toggled in UI3's own streaming profiles if you ever edited those.

Exactly this! And UI3 is excellent

 

[perfect777]

It doesn't appear that I have this enabled:



My UI3 (and BI) profile is "Active" - not sure how to correlate that to the "Streaming 0/1/2" encode profiles.

 

[bp2008]

It doesn't appear that I have this enabled:

View attachment 170980

My UI3 (and BI) profile is "Active" - not sure how to correlate that to the "Streaming 0/1/2" encode profiles.

Different kind of profile. What I'm referring to is the streaming profiles (you screenshotted one above) and UI3's equivalent in UI3's Main Menu > Streaming Profiles. Each of UI3's streaming profiles must have a "Base Server Profile" that is one of Streaming 0/1/2.

Anyway it looks like this isn't your problem. I have no idea what could be causing your problem.

 

[wittaj]

Well he did say it is a Reolink camera....