PTZ 5x Optical Zoom Hiseeu Product ID:WHD702A

[adamm5]

Hello.
I bought a PTZ 5x Optical Zoom Speed Dome Camera from you Product ID: WHD702A about a year ago. After upgrading the firemware to the newer version, the zoom stopped working and the camera lost focus. At the moment the software version is v5.00.R02.00030695.10010.244506.
Is it possible to restore the previous programming on which the camera was running?
Maybe someone has a fireware for this camera?

Regards Adam

 

[adamm5]

minor update: I found a firmware that fixed the zoom and focus problem, but the camera still works in night mode without Ir LEDs. When the sensor is curtain, the Ir diodes light up and the camera switches to day mode. Any ideas?

 

[alastairstevenson]

When the sensor is curtain, the Ir diodes light up and the camera switches to day mode. Any ideas?

A slight long shot, that I've seen on other cameras - Check in the configuration settings if there is a tickbox to reverse the sense of the light sensor, or an option to use the video sensor instead to determine day / night mode.

 

[voyo]

minor update: I found a firmware that fixed the zoom and focus problem, but the camera still works in night mode without Ir LEDs. When the sensor is curtain, the Ir diodes light up and the camera switches to day mode. Any ideas?

hi Adam,
I have same issue with probably same camera, and Im unable to find firmware with working zoom/focus. Can you share what you have found ?
I found like dozens of firmwares in some places , but while it fixes PTZ issues, fosuz+zoom+wifi - is not working