PTZ controls suddenly stopped working

[geezernerd]

I can't locate a 'USERS' tab or similar.

I can find this


or this - which is the only place I can see that mentions ONVIF

 

[wittaj]

Try the group tab

 

[Mike A.]

Look under System > Account > ONVIF User tab

ETA: Never mind.. I see now you don't have that tab there. Looked at one of my older cams, it doesn't have the tab either. I guess maybe before there was a separate ONVIF user.

 

[geezernerd]

Try the group tab

The group tab only contains this

 

[geezernerd]

Look under System > Account > ONVIF User tab

ETA: Never mind.. I see now you don't have that tab there. Looked at one of my older cams, it doesn't have the tab either. I guess maybe before there was a separate ONVIF user.

Yep not there anymore

 

[Mike A.]

Try just turning off ONVIF authentication in your second screen above.

 

[geezernerd]

Try just turning off ONVIF authentication in your second screen above.

No change unfortunately

 

[Mike A.]

Can you go to presets?

 

[geezernerd]

Can you go to presets?

The presets work fine when accessing the camera through the internet browser, however they still don't work in BI, along with the +- focus and arrows.

 

[Mike A.]

From the Find/Inspect screen that you posted, looks like BI shows HTTP errors 12030 and 12029 when trying to access the cam. I see some others with the same on a quick search but I don't see any clear resolution.

 

[geezernerd]

From the Find/Inspect screen that you posted, looks like BI shows HTTP errors 12030 and 12029 when trying to access the cam. I see some others with the same on a quick search but I don't see any clear resolution.

Yeah I've been searching for a solution in multiple places.......hopefully someone figures it out eventually. Thanks to you and the others in this thread for trying.

 

[wittaj]

Make sure you are using Internet Explorer - yeah we know LOL but the PTZs are more sensitive to browser than other cams.

 

[Sparkey]

FWIW - I'm using Vivaldi browser and it works just fine with BI and UI3. And, knock on wood, I haven't had any further problems since starting this thread.

Oh, and Brave also works fine.

 

[capitalpyro]

That is strange. Let's blame time change LOL

Ive been lurking here for about 3 years. Ive never had to make a post until now because I'm capable of searching past posts to find what I've needed. Every time there has been a problem I was able to search here and solve the issues. For that I am grateful to all of you for sharing your knowledge.

With that said I woke up this morning and for some reason the ptz controls for BI wouldn't work on my fairly new ptz425db-at. They worked fine yesterday. Thats when I started searching here for the solution and found this topic. I changed the setting to (dahua v4) as suggested on page 1 and now it works fine. Like user wittaj mentioned early on - I'm going to blame the time change since the time changed last night. Thanks again to everyone and thanks for hosting this site.