PTZ has stopped returning to home position.

[mickiete]

I have a fixed camera that triggers the ptz to the left with on-alert object detection moving from zone A to B. It has been working fine for over 12 months, but now for some reason when it moves to the left, waits 20 seconds, and on reset should go to my home position (pre-set 1), but does not.

 

[TonyR]

From the BI server when you log into the cam's webGUI using it's IP and call up that same preset #1, does the PTZ respond correctly?

 

[mickiete]

Yes it does, I have deleted the cams and reset them up. It seems to be working ok over the last 24hrs. Starting to think it have something to do with resent updates over the last few weeks as other thing are happening like my layout on my screen changes (not the main server screen) when I log in from my pc with "

http://192.168.1.109:81/login.htm?page=/ui3.htm

".

 

[TonyR]

Yes it does, I have deleted the cams and reset them up. It seems to be working ok over the last 24hrs. Starting to think it have something to do with resent updates over the last few weeks as other thing are happening like my layout on my screen changes (not the main server screen) when I log in from my pc with "

http://192.168.1.109:81/login.htm?page=/ui3.htm

".

Good to hear.
If not already done, I'd suggest you set BI to not auto update and also turn off Windows Update.

 

[mickiete]

Ok, will do that now, but when should I update BI manually ?

 

[wittaj]

Only when they add a feature you want or need.

Most of us here are on older versions that are stable on our system, so we will only update when a feature is added we want.

 

[TonyR]

Ok, will do that now, but when should I update BI manually ?

IMO, if it's working well and you do not want a new feature offered only in an update, I'd leave it...."if it ain't broke, don't fix it."

 

[mat200]

FYI - remember to properly isolate / protect the BI machine from internet attacks .. a lot of the usual MS Windows updates are security related, and less of an issue if the machine is protected