PTZ stopped working - SD6CE245U-HNI

[DwightMorgan]

PTZ stopped working with one of the recent BI updates.

• BI version 5.4.4.7 (Last worked on 5.4.3.12)
• Video works fine
• Firmware is current
• PTZ works fine via camera web interface
• Was originally generic ONVIF and worked fine
• Downgraded BI and it started working again until BI self updated and it broke again. Now if I downgrade it won't work again.
• Support had me try all of the Dahua camera options and all of the Dahua PTZ control options. No luck.
• There is a 2nd "hidden" camera based on this with "area of interest" setup.

Ideas? Missing close in on activity

-Dwight

 

[holiday]

have you tried to delete the camera and add it again using find / inspect ?

 

[DwightMorgan]

Haven't yet due to multiple configurations and interactions. About to do that... I did try adding an all new camera pointing to the same one and that didn't work.

 

[holiday]

maybe try rebooting the bi machine then..

 

[DwightMorgan]

Have done that, full power off on both camera and PC just in case...

 

[EMPIRETECANDY]

Make a hard reset to the camera , press the reset button for 5-7 seconds, make sure camera is powered . Make a testing via the 192.168.1.108 to check if the camera has issue or the BI.
And re-add again to the BI if the camera still working.

 

[The Automation Guy]

Well is sure sounds like a BI issue. The camera works fine and has PTZ control via the camera's web GUI. It just doesn't have PTZ control in BI (but everything else works in BI).

I would definitely start by deleting all instances of this camera in BI and recreating them. I suspect that will fix the issue.

 

[DwightMorgan]

Deleting and recreating did not help.

 

[DwightMorgan]

This is driving me crazy... about to severely drop back on BI versions, but I want to keep the DeepStack integration

 

[Coldair]

This is driving me crazy... about to severely drop back on BI versions, but I want to keep the DeepStack integration

my hikvision speed dome and one of my three Dahua cameras have the same problem. I have done everything that has been suggested as above with still no love. they will work in the camera's web interface but not in BI

 

[DwightMorgan]

I just upgrade to premium support as I was due in a month anyways, will go voice/remote if I have to with BI and share what is discovered.

 

[DwightMorgan]

Does anyone have a ONVIF test tool to determine BI vs Camera?

 

[DwightMorgan]

Found ONVIF Device Manager, PTZ control works fine from it.