Push notifications no longer working

[specialswell]

Recently built a new server and had to reinstall blue Iris and setup all my cameras from scratch. Since doing so, push notifications have disappeared.

• The app is installed on my phone.
• The "mobile devices" tab recognizes my phone and the box is checked.
• double checked phone and notifications for BI is turned on.
• I've tried deleting phone app and reinstalling.
• I'm up to date with BI on server.

For reference, I'm running BI 5 on windows 11. I have 8 cameras (all variations of amcrest). Clips are recording and being stored appropriately. App works as expected, with exceptions of push notifications.

Any help is appreciated.

 

[jaydeel]

Try this:

1. On your device, close the Blue Iris app.
2. On your computer, select & delete the device from the Blue Iris console (Settings > Mobile devices).
3. Back on your device, re-open the Blue Iris app

 

[specialswell]

Try this:

1. On your device, close the Blue Iris app.
2. On your computer, select & delete the device from the Blue Iris console (Settings > Mobile devices).
3. Back on your device, re-open the Blue Iris app

That did not work. I deleted the device from the server, as mentioned. After I opened the app up again, it showed up appropriately under "Mobile devices". I made sure to check the box and double checked my phone notifications for BI. Tested the cameras and no notification sent.

 

[jaydeel]

Ok, try checking your App's login user permissions in Settings>Users (or something like this; I'm not at my computer to confirm)

 

[specialswell]

Ok, try checking your App's login user permissions in Settings>Users (or something like this; I'm not at my computer to confirm)

First, thank you for your replies so far. I really appreciate the effort.

I checked settings --> users. I have 2 admin users; 1) local_consol and 2) "my username".

User 2 has the username and password that I use for the app. Profile 1 is active and set on app. Administrator and remote management is also checked. I'm not sure if I need to make any other changes, as I've never messed with these settings in the past.

 

[jaydeel]

I vaguely recalled a notification setting the user settings and was not at home to check. It appears that was incorrect.

What operating system are your device(s)?

iOS devices sometimes have certificate issues. Are you using the last app version?

 

[specialswell]

Windows 11
Updated bi5 (Latest and most stable version).
Updated Android app

 

[jaydeel]

Grasping at straws now...

On your Android device, are all Notification categories enabled?

 

[jaydeel]

Back home now.

The 'Edit user' tab does have some Notifications settings.
Mine looks like this.

 

[specialswell]

As in, allowing camera, microphone, contacts, phone, etc? No. I only had notifications. But, I just gave full app permission to everything. It didn't work

 

[specialswell]

Back home now.

The 'Edit user' tab does have some Notifications settings.
Mine looks like this.

View attachment 181886

Mine looks the same except 5 is not greyed out. I tried to activate 0 as well, but no change. Alerts is checked.

 

[jaydeel]

As in, allowing camera, microphone, contacts, phone, etc? No. I only had notifications. But, I just gave full app permission to everything. It didn't work

No. This...
Settings>Notifications>App notifications>Blue Iris>Notification categories

 

[specialswell]

Yes, those are turned on.

 

[jaydeel]

I'm out of ideas.

Suggest you email Ken at support. It may take a few days or more to get a response.
Settings > About tab > Get support > Email support > Copy

If you get a solution, please share it.

 

[jaydeel]

I didn't think to ask if you were using AI.
If so...
1. Are you sure you are confirming alerts?
2. Share a screenshot of your Camera settings > Alerts tab > Artificial intelligence tab

 

[specialswell]

I didn't think to ask if you were using AI.
If so...
1. Are you sure you are confirming alerts?
2. Share a screenshot of your Camera settings > Alerts tab > Artificial intelligence tab

Not using AI.

I really appreciate the effort. I'll email Ken and report back.

 

[specialswell]

BOOM!

• I removed server from app.
• Deleted the cache.
• Deleted the device from BI.
• Restarted BI on PC and restarted phone.
• Reinstalled BI app.
• Added server via QR and made sure to follow all steps to allow notifications, geofencing, etc.
• Went back into BI on PC and checked push notifications for my phone.
• It now works.

I am not sure what setting was wrong prior, and I am not sure exactly what step I did to fix it, but we're up and running. I definitely already tried deleting and reinstalling the app, so I am not sure what exactly was different this time, but one or all of the steps above made it work. Thanks so much!