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Push notifications only works on wifi

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Gigz

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I lost the push notifications altogether so i deleted the app and reinstalled it. My push notifications came back but i can only watch the alerts on wifi. If i turn wifi off (iphone13) the timer spins to about 78% then i get the connection failed message. If i go to playback at the time the alert says, i can watch it ‍♂ but not the 10 second alert clip. Any help appreciated and thanks for looking.
 
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Gigz

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Dvr and P2P. Connected to router via tp link. Was working fine until I changed internet provider. Been trying to suss it all week then seen a thread on here saying delete the app and reinstall. This has sorted it apart from it not working on 5G phone data (full signal). Thanks and apologies if I’m being a bit vague but haven’t any experience of the system, only been in about 6 months but no issues until recently.
 
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paul@austins.tv

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I'm guessing a bit!
I suspect your network settings on the new router and configurations do not match the DVR. Is the P2P still active and online via network settings on the DVR?
 
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Gigz

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Yeah network is online and everything else is working (recording/playback etc.) I can watch the alerts using wifi just not if I’m out and about (which I could before). Thanks.
 
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paul@austins.tv

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Can I ask when the remote access was not available please.
Another thread from a trustworthy forum contributer has suggested the P2P servers/services has a possible issue.
 
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Gigz

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Sorry, not sure what you mean by remote server, complete newbie :thumbdown:
 
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