Hi,
I have been having this (then) expansive PTZ camera for a couple years. I think it came originally with fw 5.4.0 and now it is on 5.5.71.
I cannot connect it to HikConnect because there is no "Platform Access" option under Network Settings - Advanced Settings, like in my other 20+ cameras.
I tried several firmware from both European and US website, but the option is simply never there. I think camera came originally with 5.4.0 and I don't remember if this option was there then, and I cannot downgrade to 5.4.0 to take a look.
I also tried to uninstall and reinstall webcomponents, and tried from IE11 on different computers, including compatibility mode.
Has anybody encountered this problem, and successfully connected an R3 camera to Hikconnect?
Firmwares I tried from:
www.hikvisioneurope.com
us.hikvision.com
I have been having this (then) expansive PTZ camera for a couple years. I think it came originally with fw 5.4.0 and now it is on 5.5.71.
I cannot connect it to HikConnect because there is no "Platform Access" option under Network Settings - Advanced Settings, like in my other 20+ cameras.
I tried several firmware from both European and US website, but the option is simply never there. I think camera came originally with 5.4.0 and I don't remember if this option was there then, and I cannot downgrade to 5.4.0 to take a look.
I also tried to uninstall and reinstall webcomponents, and tried from IE11 on different computers, including compatibility mode.
Has anybody encountered this problem, and successfully connected an R3 camera to Hikconnect?
Firmwares I tried from:
DOWNLOAD EU PORTAL
Camera
By downloading the firmware from this web page you are agreeing to Hikvision's Software User License Agreement.Please be aware that Hikvision products are region-specific and regionally supported. If you have purchased your Hikvision products from an online source or unauthorized distributor...
us.hikvision.com
