Recalling PTZ presets on Annke NCPT500 using Blue Iris

[ChrisPDuck]

HI all
Hoping someone has a suggestion(s) of something else I can try.
I recently added an Annke NCPT500 (NightChromaTM NCPT500 - 3K PT Speed Dome PoE Security Camera, 340° Pan & 110° Tilt, 3072*1728 Resolution, f/1.0 Super Aperture, Acme Colour Night Vision, Motion Detection, 2-Way Audio) to my set of cameras. It's model number is I81EM.

I have the camera working fine - both sub and main streams and I can control the PTZ through Blue Iris (well the Pan and Tilt, no zoom on the camera). However I can't call the PTZ presets.

I have tried:

1. Configuring the camera as a Generic/ONVIF make (Screen Shot 1)
2. Configuring the camera as each of the Hikvision options - as Annke are rebranded Hikvision cameras (screen shot 2)
3. Configuring the pan tilt to use ONVIF (OXML) as well as trying all options I could see that mentioned ONVIF, Hikvision or RTSP (Screen shot 3) - this took a while
4. Setting the PTZ presets direct on the camera (this works, and they can be called from the camera)
5. Setting the PTZ presents on Blue Iris

Almost all combinations of the above result in working main and sub streams and for most I can pan and tilt the camera. However I can't call presets for any of the combinations. When I try to call a preset the camera is outlined in a blue border (as happens when I move via the PTZ controls). So I assume Blue Iris is sending the recall commands to the camera but the camera doesn't understand (or obey) the command? I would welcome any suggestions!!!


PC is a Optiplex 5090 with an i7-11500, 32Gb of RAM, windows and Blue Iris running an an NVME drive with continuous and alert recordings being stored on 2 6Tb WD purple drives (files never move, 4 camera's store to each drive). I use CodeProject AI (V2.3.4.0) on an M.2 Google Coral
Blue Iris is the latest 'Highly-stable' - 5.8.4.5 (18/01/2024)
The do not appear to be any firmware updates available for the camera (which is on V5.7.12 build 230214)



Screen shot 1


Screen Shot 2


Screen shot 3