Reset and Start Over with BlueIris

[JoshFink]

Hi folks, I've had an installation for many years. Things haven't been working well for a while and what I'd really like to do is delete BlueIris, reinstall, and start over.

Is there a guide that I'm missing on the best way to do that? If so, can you point me to that?

My first inclination would be stop the service, uninstall, delete the service (if it doesn't happen automatically), delete the folders, delete the registry key that everything is under, and then reboot, and reinstall.

Is this correct or am I missing some steps?

Thanks for the help.

 

[bp2008]

That looks good mostly.

First make a registry backup. It is sufficient to just export HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software.

Make sure you have your license key available for the reinstall.

Also push the Deactivate button in Blue Iris Settings > About. I'm not sure if that actually contacts their registration service or not, but in case it does it may help you avoid any issues reactivating. If you get told your key has been activated too many times you need to contact Blue Iris support via email to have it reset.

 

[bp2008]

Also the reboot is not actually necessary for any technical reason I can think of. Once Blue Iris is not running, and you've deleted its registry and file data, there's nothing left belonging to Blue Iris to clear with a reboot. But as a general troubleshooting step when things haven't been behaving properly, it certainly does not hurt.

 

[JoshFink]

Thanks. I appreciate the reply.

I figured the reboot wasn't necessary, but it doesn't hurt and helps me believe that at least something isn’t stuck.

We’ll see how it goes. Most likely i’ll wait until the morning.

 

[TonyR]

Just to add to what bp2008 said "......Make sure you have your license key available for the reinstall."

You can also go to BI's "Settings" => "About", click on "Email Support" and it will copy your info, including your license key, to the clipboard. Open Notepad, paste that into a text file and save it somewhere like a flash drive. Makes it easy to copy/paste that key with no errors when asked for it on the new machine.

Also, be sure to re-install the version that was made before the end of your maintenance period.

 

[SpacemanSpiff]

Also, depending on the last time you renewed your support (aka, the last time you received a new key). Your key might not work with the latest release of BI. If this is the case DON'T PANIC. Simply download the installer for version of BI you are currently running.

 

[TonyR]

Also, depending on the last time you renewed your support (aka, the last time you received a new key). Your key might not work with the latest release of BI. If this is the case DON'T PANIC. Simply download the installer for version of BI you are currently running.

That's what I was trying to say above also with "Also, be sure to re-install the version that was made before the end of your maintenance period" but you said it better.

By saving the "Email Support" text, he'll know the version. I once didn't do all that Iand had no idea what my version was before I re-installed BI.

 

[JoshFink]

Also, depending on the last time you renewed your support (aka, the last time you received a new key). Your key might not work with the latest release of BI. If this is the case DON'T PANIC. Simply download the installer for version of BI you are currently running.

Thanks.. I renewed support yesterday and installed the latest version.

 

[JoshFink]

I'll let you all know how it goes. I'm guessing that when I initially set it up, maybe 2015ish, that I set it up how I thought was best and things have changed but I hadn't changed with it. I'm going to try to glean most of the best practices and go from there. I probably need to reconfigure my cameras as well, but we will see.

Thanks

 

[Ri22o]

I am considering a fresh install as well, so make sure to note any tips or issues you run into along the way.