restart after unexpected shutdown

T

theredmoose

n3wb
Sep 28, 2015
25
1
Hello,

I am seeing a "restart after unexpected shutdown" error in the application logs. I checked Event Viewer and I see the message below. I exported the log and I see it has happened 283 times in Sept. Ugh.

I am running on Windows 10, i5 Intel Dell desktop as suggested by fenderman.

Any ideas?


EVENT VIEWER
Faulting application name: BlueIris.exe, version: 4.6.1.2, time stamp: 0x59bd9a86
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x1a58
Faulting application start time: 0x01d335f61774b300
Faulting application path: C:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: fa0b8908-a665-4085-8ab4-2bf1e62fc906
Faulting package full name:
Faulting package-relative application ID:
 
I also found this in the Application Logs. Windows Error Reporting.


Fault bucket 120840368973, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BlueIris.exe
P2: 4.6.1.2
P3: 59bd9a86
P4: StackHash_dcdf
P5: 10.0.15063.608
P6: 8274fd8b
P7: c0000374
P8: PCH_C7_FROM_ntdll+0x00000000000A5EF4
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D4B.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BlueIris.exe_9148c16ea48fccb044f76451e4241bdb635e908_1332c753_211331b0

Analysis symbol:
Rechecking for solution: 0
Report Id: fa0b8908-a665-4085-8ab4-2bf1e62fc906
Report Status: 268435456
Hashed bucket: 115034e538b2109bcfb24af167fd02f4
 
Just a shot in the dark...I get this anytime I restart my computer without shutting BI down first. Do you get the error if you close BI and then restart your computer?
 
Thanks for the shot. I haven't tried it yet but I am getting them when the computer is still running. I turned off one camera that I have on wifi and I have not had a unexpected shutdown in 3 days. Going to turn it back on and see if it might be the culprit.
 
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