Restarted after unexpected shutdown (5.4.5.2/1500/240)

x3medima17

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Greetings,
I have recently started using BI. Set up 10 Reolink cameras and 1 Unifi. Enabled DeepStack and Plate Recognizer.
The app keeps crashing randomly like 10 times a day, with no obvious reason. Log on restart:
2 5/13/2021 2:11:39.772 PM App Restarted after unexpected shutdown (5.4.5.2/1500/240)
0 5/13/2021 2:11:40.017 PM Server Started on port 81
0 5/13/2021 2:11:40.040 PM New Move: 1 items 2.97M [0/24 hrs, 37.6G/1.00G, 21.4G free] 32 locked
0 5/13/2021 2:11:40.041 PM Alerts Move: nothing to do [1.38G/10.0G, 21.4G free]
0 5/13/2021 2:11:40.046 PM Stored Delete: nothing to do [1.01T/2.92T, 3.38T free]
0 5/13/2021 2:11:40.051 PM Alerts Delete: nothing to do [1.38G/10.0G, 21.4G free]
0 5/13/2021 2:11:40.055 PM faces Delete: nothing to do [77K/5.00G, 21.4G free]
4 5/13/2021 2:11:40.079 PM Clips C:: 727, 39.0G/16.0G (+44.4G)
4 5/13/2021 2:11:40.079 PM Clips E:: 1078, 1.01T/2.92T (+1.47T)
0 5/13/2021 2:11:40.103 PM App DeepStack has been started
0 5/13/2021 2:11:42.105 PM App DeepStack responding at 127.0.0.1:82
10 5/13/2021 2:11:42.123 PM local_console ::: Login
0 5/13/2021 2:11:44.019 PM News Webinar: PTZ and camera control
0 5/13/2021 2:11:44.137 PM App Today's sunrise: 2:23 PM, sunset: 4:39 AM
0 5/13/2021 2:11:44.154 PM App Remote Session Begins
(Sunrise and Sunset are also wrong)

Support data:
Version: Release 5.4.5.2 x64 (5/12/2021)
OS: Windows 10 Pro
CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz [10%]
RAM: 864.9M/7.87G
Clips: 1825 items, 1.06T/2.94T
Storage: C: +40.5G, E: +1.47T
Does somebody know what to do in this case?
Thanks.
 

wittaj

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Blue Iris and Reolinks do not work well together, but the same principles applies for almost any low end consumer grade camera. It is just Reolinks is one of the more consumer end cameras people buy and come to this site as to why it is pointed out often about. I have a cheapo camera for overview purposes so it doesn't matter, but it exhibits this same behavior even though in the settings I can set an iframe...

This was a screenshot of a member here where they had set these cameras to 15FPS within the cameras (I suspect you will be missing motion that you do not know you are missing....):

1617133192782.png



Now look at they key - that is the iframes. Blue Iris works best when the FPS and the iframes match. Now this is a ratio, so it should be a 1 if it matches the FPS. The iframes not matching (that you cannot fix or change with a reolink) is why they miss motion in Blue Iris and why people have problems. This is mainly why people are having issues with these cameras and there are many threads showing the issues people have with this manufacturer and Blue Iris. It is these same games that make the camera look great as a still image or video but turn to crap once motion is introduced.

The Blue Iris developer has indicated that for best reliability, sub stream frame rate should be equal to the main stream frame rate and these cameras cannot do that and there is nothing you can do about that with these cameras... The iframe rates (something these cameras do not allow you to set) should equal the FPS, but at worse case be no more than double. This example shows the cameras going down to a keyrate of 0.25 means that the iframe rates are over 4 times the FPS and that is why motion detection is a disaster with these cameras and Blue Iris...A value of 0.5 or less is considered insufficient to trust for motion triggers reliably...try to do DeepStack and it will be useless...

Compounding the matter even worse...motion detection is based on the substream and look at the substream FPS - they dropped down to below 6 FPS with an iframe/key rate of 0.25 - you will miss motion most of the time with that issue...

Blue Iris is great and works with probably more camera brands than most VMS programs, but there are brands that don't work well or not at all - Rings, Arlos, Nest, Some Zmodo cams use proprietary systems and cannot be used with Blue Iris, and for a lot of people Reolink doesn't work well either.

Now compare above to mine and cameras that follow industry standards that allow you to actually set parameters and they don't manipulate them. You will see that my FPS match what I set in the camera, and the 1.00 key means the iframe matches:

1614139197822.png



Return them and get some real cameras with true AI capability in them. Or upgrade to the latest BI with DeepStack AI integration...

After you review this thread and see real world examples, you will not be able to return those fast enough...

 

looney2ns

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m_listed

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I have all Reolinks and everything works fine for me, and I don’t miss anything. BI is also not shutting down 10 times a day. I do see random shutdowns in the log every few days though, but that only started happening recently. So you probably have another problem. Look into your Windows Event Logs.
 
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