[Safire NVR] Alarm Server Offline Exception

[sisma]

Hi, I have a Safire NVR and I'm using the "Alarm server" function to send alarm notifications to my server.
It works... but every XML message sent by the NVR generates also an "Alarm Server Offline" exception on the NVR system log.

I suspect that the problem could be NVR expecting such XML structure as response from the server, but I have no idea how it could be structured.

I have tried with the following XML responses:

<?xml version="1.0" encoding="UTF-8"?>
<config status="success"/>

or this

<?xml version="1.0" encoding="UTF-8"?>
<response>
    <status>success</status>
</response>

But I still see exception in the system log

The manuals don't say anything about it, they just mention the Alarm Server function.

Can you help me?

 

[biglia]

It's difficult to guess the expected response. Maybe look in the direction of http status codes like 200 OK (= succesful)?

 

[sisma]

It's difficult to guess the expected response. Maybe look in the direction of http status codes like 200 OK (= succesful)?

Doing that just send back the same message sent by NVR.

How is possible that nobody know it? Is it possibile to contact Safire support in any way?