Same old story. Updated Firmware on DS-7716NI-I4/16P now can't get in.

HikJman

HikJman

n3wb
Jul 1, 2023
12
1
USA
Hi all, I have read numerous forms and a ton of helpful posts here at IP Cam talk.

I have a DS-7716NI-I4/16P that has been running for years, but we haven't been able to view it remotely. I recently got some time and took a look to find out that it needed a firmware update to be able to be viewed through chrome on a Mac.

Little did I know what paths with lead down. I now have this NVR that has more than 15 gibberish name, logins and none of the passwords work. I've tried the blank password suggestion and of course this one does not have a factory reset button in it.

It is on the net work, and the cameras are showing on a monitor hooked up to the NVR. However, even though it is on the net work, I am unable to connect to it via a browser but S ADP does see it and connect to it it seems.

I have read up on the Python method of doing this. I am on a Mac connected to the Wi-Fi network. From what I can see I need to be on a PC and have a wire connected to the NVR directly from the PC. Please let me know if that is correct.

I am in the US and the firmware that I attempted to update to is:
Firmware_V4.61.025_220905

SADP currently reporting that the software version is V4.22.005build 191208

I see that was a poor choice.

I also understand that support will probably not be able to help me here, so I am asking the wizards of AP cam talk what would you do? Considering the fact that I also have a MacBook Pro that doesn't have any readily available ethernet ports.

Thank you!
 
HikJman said:
I have read up on the Python method of doing this. I am on a Mac connected to the Wi-Fi network. From what I can see I need to be on a PC and have a wire connected to the NVR directly from the PC. Please let me know if that is correct.
Click to expand...
Yes, that is correct, you need a LAN-wired PC and Python2 installed.
You're far from alone - lots of people have had their NVR configuration corrupted by too large a firmware version jump.

The fix will be to use the (clone version of the) tftp updater method of re-applying the same firmware version as is currently installed.
For example :

Cannot log in after Firmware update

Hi I updated the firmware via USB on a HIKVISION NVR DS-7732NI-I4/16P today. It seemed to update fine, when it booted in it ask for a password, I used the same password that it was last set with. It also asked to create a pattern lock but would not accept any of the patterns I tried and then...
www.ipcamtalk.com www.ipcamtalk.com
 
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Getting a lot of error messages.

"received unepected TFTP bytes" etc etc etc..

is there a youtube video out there that shows exactly how to setup the Python 2 CMD prompt and the tftp server relationship?
 
had the wire plugged into the wrong port, figured it out this AM at 6am.. 3 mins later, I'm in.

Weird thing is only 1 camera is working, just starting to look at that now..
 
Alright, so here's the new mystery.

The NVR can see the IP's of the cameras, and they change if I unplug them and replug them back into the NVR, all but one of them say offline.

The one that is online is using the correct password and I can connect to it.

SADP can see it as well, but SADP cannot see any of the other cameras.

I have done the change the IP of a PC hard wired to the NVR.. I have also run a wire from the SVR to my switch and the NVR and only online camera DOES show up in SADP..

But.. none of the other cameras will show up, it seems like they are dead, however they were all working 2 days ago, before I had to use the python method to reset the admin password to the nvr.

Not sure why ONE camera made it and the others didn't.. but that's what is going on here it seems.

Any thoughts? There should be at least 10 here.

1688342970436.png

NVR "sees" them, sorta.

1688343018584.png
 
to answer some questions you may have.

Cameras are plugged into the nvr and both orange and green lights are lit up.. they worked just fine until I did the forced firmware pull via python2. I do know the camera passwords, as I verified it with Camera 01. I had reset all the camera passwords via the old firmware last week and they were working just fine.

I have tried multiple programs to detect them or communicate with them.. nothing seems to work, I've set my laptop (connected via ethernet) to 192.168.254.xx and still nothing but the one camera showing up.
 
To see the cameras on NVR PoE ports using SADP you'll need to connect the PC to an unused NVR PoE port.
That way, you can determine individual camera IP addresses when there is just one connected at any time.
Then you need to plug the camera into the specific NVR PoE port that's been configured to expect a device of that IP address.
Alternatively if you want to leave the camera connected to that specific port, you'll need to change the camera IP address to match what that port is configured to use. Knowing the camera admin password, you can use SADP to make the camera IP address change.
When the camera and port addresses match, and the password set on the port matches that off the camera, the camera will connect.

I hope that makes sense!
 
To see the cameras on NVR PoE ports using SADP you'll need to connect the PC to an unused NVR PoE port. - Done, still cant see them

That way, you can determine individual camera IP addresses when there is just one connected at any time. - Should I only have one camera connected to the NVR at a time? I missed this step somewhere?

Then you need to plug the camera into the specific NVR PoE port that's been configured to expect a device of that IP address. - Oh man, okay, that's something I 100% missed

When the camera and port addresses match, and the password set on the port matches that off the camera, the camera will connect. - Okay, I've switched them all around lol, I suppose I can figure it out by process of elimination, but it'll just take longer. Oh well.
 
Is the only way to complete reset this system up - is by getting up to each camera and pushing a button ? I'm tempted to just buy a bunch of wyze cams and call it a day.
 
192.168.254.xxx is IP address when you connect camera to NVR. So all of these are plugged into NVR. With that being said, you wont see them in SADP.

Unplug them from NVR and plug them into POE switch with your laptop / computer plugged into the same POE switch to determine if your camera(s) is still working or not. if they are still usable, camera(s) will show up on SADP with a new IP address ( No longer 192.168.254.xxx ). New IP could look like this or with different subnets (192.168.xxx.xxx) but your cameras wont show 192.168.254.xxx on SADP
3.PNG

Now go to your NVR >>> delete all Non-Working cameras. System >> Camera Management >> IP Cam >> Delete. After that, re-add working cameras using IP address you found from SADP But you need to switch from Plug and Play to Manual with correct username and password ( picture 2 ). Side note, your cameras' password would most likely to be the same password as your NVR since your cameras inherited the password from NVR when you first plugged them into NVR. if it's not the right password or you dont know cameras' password, you have to get password reset on your working cams. Leave your working cameras plugged into POE switch indefinitely.

6.PNG
 
maximus rezzus said:
192.168.254.xxx is IP address when you connect camera to NVR. So all of these are plugged into NVR. With that being said, you wont see them in SADP.

Unplug them from NVR and plug them into POE switch with your laptop / computer plugged into the same POE switch to determine if your camera(s) is still working or not. if they are still usable, camera(s) will show up on SADP with a new IP address ( No longer 192.168.254.xxx ). New IP could look like this or with different subnets (192.168.xxx.xxx) but your cameras wont show 192.168.254.xxx on SADP
View attachment 168053

Now go to your NVR >>> delete all Non-Working cameras. System >> Camera Management >> IP Cam >> Delete. After that, re-add working cameras using IP address you found from SADP But you need to switch from Plug and Play to Manual with correct username and password ( picture 2 ). Side note, your cameras' password would most likely to be the same password as your NVR since your cameras inherited the password from NVR when you first plugged them into NVR. if it's not the right password or you dont know cameras' password, you have to get password reset on your working cams. Leave your working cameras plugged into POE switch indefinitely.

View attachment 168056
Click to expand...
Thank you so much! Will try this tonight. If they are still good this sounds like a quick way to get things up and running, you're the best.
 
10.PNG

Also, if you hover your mouse over, right on top of it, it will tell you whats wrong with it - Abnormal Network - Wrong username / password - No connection - to name a few
 
Unfortunately when I go that route it only seems to show the IP for the one working camera... which is so weird, because before trying to update the NVR they all worked.

I still havent figured out why one camera survived and the others did not. Working on it right now.. the error message on the non working ones are "ip cam does not exist" If I do the manual setting it says network unreachable. hmm.
 
if you unplug and plug the power back, cameras would flash / make a sound / red button flash somewhere at the front soooo if none of those happens, I have a bad new for you. especially if they are not showing up on SADP while being on the same network as the laptop
 
maximus rezzus said:
if you unplug and plug the power back, cameras would flash / make a sound / red button flash somewhere at the front soooo if none of those happens, I have a bad new for you. especially if they are not showing up on SADP while being on the same network as the laptop
Click to expand...
the IR LEDs are bright and red. Also the power led in the POE port is lit right up and the data LED is blinking. Maybe Im not understanding which subnet I need to switch my computer to?
 
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