Scrambled green video in UI3 on latest 5.5.9.6 stable update

[Spooling]

Hey guys;

I've tried to update my 2 servers to the latest 5.5.9.6 stable update. UI3 on the one server appears fine, but on the 2nd server I'm getting scrambled green video feeds at times, not all the time. I'm seeing it 100% on the combined multi camera view. I'm sure I'm not the only one experiencing this? If I got back to the previous stable update, everything is fine.

Thanks

 

[sebastiantombs]

Is one server using hardware acceleration and the other not?

 

[Spooling]

No hardware acceleration is enabled on either. Is there a hardware acceleration option for the combined multiview screen?

 

[sebastiantombs]

Can't answer that one, I only have a single server.

 

[Spooling]

I’m referring to the screen which shows all the camera views on the one server.

 

[n9gux]

I am seeing this issue as well on one of the servers I maintain. The screen will go green usually when I go from the multicam view to viewing a single camera on the UI3 interface. It only seems to happen the first few times I click on cameras after that I can click on any camera and it displays fine.

 

[looney2ns]

Someone mentioned that turning off "Use Hardware Acceleration When Available" in Chrome solves this for him, if Chrome is what you are using to view.

Screen cap:

 

[Spooling]

It is, I'll try that.

 

[Spooling]

Thanks looney2ns

Disabling the hardware acceleration in chrome did fix it.

That's great to have a work around, but hopefully this can be fixed properly in a future update.

 

[looney2ns]

Thanks looney2ns

Disabling the hardware acceleration in chrome did fix it.

That's great to have a work around, but hopefully this can be fixed properly in a future update.

I've also read that Edge doesn't have the problem.

 

[wittaj]

Thanks looney2ns

Disabling the hardware acceleration in chrome did fix it.

That's great to have a work around, but hopefully this can be fixed properly in a future update.

This isn't a BI thing it is a Chrome thing.

Chrome updated last week on my daily computer and weather radar websites quit showing the radar. Once I turned off hardware acceleration in Chrome, I could see weather radar again. They did something that messes up "video" playing.

 

[Spooling]

ah ok... hopefully a new revision of chrome at some point fixes things.

Thanks everyone

 

[Andykev]

Trial and error I posted in another thread here.. It only happens in Chrome so yes it's a Chrome thing. Turning off hardware acceleration in Chrome did NOT fix the issue.
Changing the UI3 setting for Video Player (in UI3 setting page) to Javascript solved the issue. Using "Automatic" or "HTML" immediatly causes the green screen.

From the UI3 settings help: "

 

[spammenotinoz]

Chrome borders on "Malware", yes Edge was crap but the current Edge based on the Chromium engine beats Chrome hands down in both performance and security.

 

[n9gux]

Someone mentioned that turning off "Use Hardware Acceleration When Available" in Chrome solves this for him, if Chrome is what you are using to view.

Screen cap:
View attachment 138684

Thank you! This fix worked for me.