SD59225U-HNI PTZ issue

[reeves1985]

Had the above ptz for a while now and I love the camera although recently I've been having some issues with it.

I'm not sure if it's actually the camera hardware or firmware itself or my network web of spaghetti causing the issues.

I run the camera on timed presets and tours with ivs rules setup in a few of these areas. In 1 specific area I have the camera setup to track objects.

The problem itself lies here.
I use an intrusion zone and then track.
I've noticed recently that when the ptz goes in to tracking mode it starts to freeze and jutter to the point it's just not usable.

Once it returns back it's fine.

If i manually use the ptz controls again everything is fine no freezing or juttering.

My network cabling is due to be upgraded and re routed shortly as this isn't the greatest at the moment using numerous switches and cabling routes.

But this particular camera is using good quality solid copper cat6.

It shouldn't be a bandwidth issue as the nvr I'm using Hikvision DS7632N-E2 has plenty of bandwidth left with all my cams installed.

I'm running the latest firmware for the camera both the ptz version and actual camera firmware.

I'm just stumped where to look.

I saw a post previously where a member was having similar issues but no solution was offered. .
I run this csm with a power brick and not Poe so I wouldn't think that was an issue either as the brick is rated plenty enough for the camera.

This issue presents itself both in live view and playback on both the nvr and in the web gui also in the dahua desktop software (I forget the name st the moment)

Any help would be massively appreciated.

Ps I also have the FPS and IFrame set to 15

 

[jmcu]

If the controls are working in manual mode with no issues, I would try to delete the rule and redraw it.
I did have some issues when I used a different brand PTZ with the Dahua NVR, even though it was "compatible" I had many issues.
I would try to remove it from the NVR for testing and see if the issue still persists.

 

[reeves1985]

If the controls are working in manual mode with no issues, I would try to delete the rule and redraw it.
I did have some issues when I used a different brand PTZ with the Dahua NVR, even though it was "compatible" I had many issues.
I would try to remove it from the NVR for testing and see if the issue still persists.

I've tried deleting the rule and re adding it, that doesnt work.

I don't think its nvr related at all as it's doing it through live view in the webgui of the camera as well, so that sort of rules the nvr out as a cause.

The nvr itself with it being a hikvision is only acting as a live player and recording 24/7 it's not actually controlling anything to do with the camera.

Everything camera related is setup directly at the cam web gui

 

[jmcu]

That's the only time you see the jutttering / freeze is in the one location when the IVS kicks in?

 

[reeves1985]

That's the only time you see the jutttering / freeze is in the one location when the IVS kicks in?

From viewing the camera when I have chance yes that's when I actually notice it.

It may or may not happen without ivs rules when the camera is static but it's not to the point rhere I actually notice it.

To put it into context.
It will sometimes start to move "track" from the ivs rule then freeze and not actually un freeze until it returns back to preset. So actually missing the whole "event" if you will.

I cannot categorically say it doesnt do this any other time but this is the only time I actually notice it.

Now again I'm almost certain on this but wont say 100% the camera module itself doednt actually freeze because if I go outside to the camera it does follow correctly and not actually physically freeze