SD5A432Xa-HNR longevity warning !!! in display ?????

[Stormy]

Hello friends !

I need your help or advice.
I have had a dahuaSD5A432Xa-HNR for 2 months - new.
Suddenly the camera showed longevity warning and went into a resting position.
The POE power supply shows red led so too much current or another error. After swapping was the same reaction of the cam.
Secound message " it is not remommended to use PTZ "!
NO descrption in the instruction for use - what the hell ist it ??????

best regards
stormy

 

[ljw2k]

I would be bench testing it as below and if they fail I would be doing an RMA to who ever you purchased it from.

1. Factory reset
2. New short Lan cable to bench test
3. New POE Switch

I use this Tenda POE switch and has been 100% Tenda PoE Switch 6-Port/100M Ethernet Network Switch,Hub,4 PoE Ports up to 30 W for each PoE Port and 67 W for all PoE Ports,Plug and Play: Amazon.co.uk: Computers & Accessories

 

[wittaj]

PTZs are only programmed to work a certain amount of "cycles" and that message sounds like what one gets when it is approaching that limit - so did you purchase from a reputable seller or is this a used machine that is near its useful life?

 

[Stormy]

Hello !
I bought it from a privat seller on ebay , but everthing looked very well. The date of production on the label was 2020 -09. But who knows.
I will try the power supply of the cam and a factory reset !
What will happend , if you ignore the warning ?

 

[wittaj]

If the warning is because it is approaching the expected end of life based on number of PTZ movement cycles, that once it hits that cycle number, it becomes a fixed camera and not a PTZ.

Keep in mind a camera installed protected from the elements can look brand new years later because it isn't like it is being handled.

 

[Stormy]

it is very interseting , I bought a PTZ camera !!!!!!! And how I can solve this problem !

 

[wittaj]

That is the chance when you buy from a private seller on ebay!

See if you can file a claim or get a refund.

And buy future cameras from a reputable seller.

 

[Loramdah]

I’ve searched high and low but can’t find the answer. Does anybody know what the life expectancy is of a PTZ camera? PTZ Life cycles?

 

[wittaj]

I thought someone said once it was 500,000 cycles of the PTZ motion.

 

[Loramdah]

Thank you.