I just ordered a new HDD off Amazon and it came like this. Seems anyone could seal a used drive in a bag. I removed the packing slip. Sticker with my info blacked out.
Shouldn't a new HDD be in a Western Digital box?
- Thread starter Oceanslider
- Start date
Only if purchased as a "retail" item, typically at a brick and mortar store.
Otherwise, sealed in a poly bag, likely in a cardboard box with plastic or styrofoam end cushons.
Otherwise, sealed in a poly bag, likely in a cardboard box with plastic or styrofoam end cushons.
Not necessarily. I'd be more concerned if:
1) the conductive plastic bag had been opened
2) The manufactured date is over a year (as that one is).
3) Nocusioning cushioning was in place.
I'd log onto the WD warranty page to check its warranty and if you've lost almost a year of the "new" advertised warranty I'd return it....with a complaint if advertised and sold as "new". If never sold but a lot of the warranty has expired a more appropriate term is "unsold."
1) the conductive plastic bag had been opened
2) The manufactured date is over a year (as that one is).
3) No
I'd log onto the WD warranty page to check its warranty and if you've lost almost a year of the "new" advertised warranty I'd return it....with a complaint if advertised and sold as "new". If never sold but a lot of the warranty has expired a more appropriate term is "unsold."
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In 20 plus years of working in the IT industry I have never seen an internal hard drive come in retail packaging.
It's always been either antistatic bag or clamshell.
It's always been either antistatic bag or clamshell.
I have three 10TB Purples and three 4TB Blues. Each came in a solid box, were in the sealed static wrap, and were purchased and shipped as follows:
Purple #1 Bought from WD Store on 9/1/2018 Manufactured date 6/9/2018 Don't know what the box was like.
Purple #2 Bought on Amazon and sold by Platinum Micro Inc on 7/18/2019 Manufactured date 11/16/2018 packaging is like the photos below.
Purple #3 Bought on Amazon and sold by Platinum Micro Inc on 5/26/2020 Manufactured date 12/27/2019 packaging is the photos below.
Blue #1 Bought from Newegg on 8/28/2018 Manufactured date 7/16/2018 shipped in box below.
Blue #2 Bought on Amazon and sold by Amazon on 2/27/2019 Manufactured on 12/25/2018 shipped in box below.
Blue #3 Bought on Amazon and sold by Amazon on 3/2/2019 Manufactured on 1/17/2019 shipped in box below.
Purple #1 Bought from WD Store on 9/1/2018 Manufactured date 6/9/2018 Don't know what the box was like.
Purple #2 Bought on Amazon and sold by Platinum Micro Inc on 7/18/2019 Manufactured date 11/16/2018 packaging is like the photos below.
Purple #3 Bought on Amazon and sold by Platinum Micro Inc on 5/26/2020 Manufactured date 12/27/2019 packaging is the photos below.
Blue #1 Bought from Newegg on 8/28/2018 Manufactured date 7/16/2018 shipped in box below.
Blue #2 Bought on Amazon and sold by Amazon on 2/27/2019 Manufactured on 12/25/2018 shipped in box below.
Blue #3 Bought on Amazon and sold by Amazon on 3/2/2019 Manufactured on 1/17/2019 shipped in box below.
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So purchased from Amazon, but who was the seller? Amazon or a third party vendor? Was it shipped from Amazon or from the third party vendor?
Wrong purchase year. Corrected the original. Thanks.
Platinum Micro, Inc. Amazon.com Seller Profile: Platinum Micro, Inc.
I forgot to look at who the seller was prior to purchasing. But it was sealed in that bag, but just wrapped in that bubble wrap as shown in the picture and then put in the box shown. Checking here brings up "No results found" Western Digital Support | Western Digital
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Maybe the drives need to be "registered" first, and then you could check "Warranty Coverage Status":
Western Digital Product Registration
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So, I checked my two WD8001PURP drives I purchased in Jan 2022 and got "no results found" as @Oceanslider did... then I went and registered each drive (I did have copies of the online purchase receipts, one from Amazon and one from eBay) ... the drives did then show up under the "Warranty Coverage Status" page. These drives came with a 5-year warranty... the warranty expiration date seems to be 5 years (+1 month) from my purchase dates of 1/26/2022 and 1/15/2022:
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I wondered what "IN LIMITED WARRANTY" might mean:
Thanks. That make sense. I think however I'm going go with my gut feeling and return this drive. It was just wrapped in that bubble wrap and packed in what looks like a recycled box. I'll seek a HDD sold by Amazon.
Also, I remember now that the drive I got from the eBay seller "bestipsolutions" arrived DOA... had no problem getting the drive replaced by that seller... they shipped the replacement out before I even sent the DOA unit back... I imagine it's not uncommon to get a DOA drive when it's been shipped though the mail... At first, I wasn't sure the drive was even bad which let to my first post here at ipcamtalk:
Is the WD Purple PRO HDD WD8001PURP compatible with the Hikvision DS-7616NI-I2/16P NVR?
Is the WD Purple PRO HDD WD8001PURP compatible with the Hikvision DS-7616NI-I2/16P NVR?
My Amazon seller was HardDriveGeeks, they have good ratings 99% positive
Amazon.com Seller Profile: HardDriveGeeks (SN Recorded)
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I don't think I would trust it either... pretty sure they should always be shipped with those plastic things on each end, or a clamshell like @looktall mentioned (not bubble wrap).
I just checked their "purple" listings, and they are all renewed. I want new. I found one sold by Amazon and placed the order. This one requires a return via UPS.
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Flintstone61
Known around here
if you want guaranteed WD NEW
why not use the WD site?
why not use the WD site?
Because I didn’t know. Thanks!
If you are going to buy from the WD site, first try registering another drive if you have one... they send a 20% off next purchase coupon when you register a drive.
