Smart PSS showing offline(timeout)

Henry3499

n3wb
Joined
Feb 17, 2019
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Location
Nigeria
My dahua xvr 5816s with build date 08/08/2017 is working very fine.i can ping my IP and gateway successfully.the internet connection is stable. My smart pss is showing "ofline(timeout) status" each time I run the program,it takes more than 30 minutes to show "online status".the desktop i installed my smart pss has stable internet connection.i have tried all I could to stop this delay of coming online or showing offline(timeout).I install the latest PSS.

Please anyone with possible solution to this problem and also,can you please tell me the cause of this delay in coming online or why it shows offline(timeout) for some minutes before coming online.

Your response is highly appreciated

Thanks
 
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