[Solved] Sub-stream fails yet main stream works - how to fix

[saltwater]

Camera: Dahua DH-IPC-HDW4831EMP-ASE 2.8mm

I can get the main stream to work in Blue Iris but every time I select the sub-stream the video feed fails. On configuring this camera, under Dahua, the model number does not appear. I ended up selecting Genera/ONVIF as the camera model and it picks up the main stream. How can I get the sub-stream to work? The below image is my settings image of this camera. It works without the sub-stream.




The following screenshot is with the sub-stream selected, this doesn't work.

 

[wittaj]

Try changing the 2 to a 1 - it is trying to pull substream #2 and it may be off in the camera. And make sure the substream is turned on in the camera.

 

[Flintstone61]

1 also works for me. check web browser ip address of cam and see to it that the substream is enabled.

 

[saltwater]

Thanks all, changing the 'subtype=2' to 'subtype=1' did the trick.

 

[SouthernYankee]

screen shots of the stream configurations from the camera. Not BI.

=========================================================
Private ip addresses. Local IP addresses. These addresses are NOT used by the internet. They are for your local home/business network.
10.0.0.0 to 10.255.255.255
172.16.0.0 to 172.31.255.255
192.168.0.0 to 192.168.255.255

Note there is no reason to redact local ip addresses when posting.

 

[saltwater]

screen shots of the stream configurations from the camera. Not BI.

=========================================================
Private ip addresses. Local IP addresses. These addresses are NOT used by the internet. They are for your local home/business network.
10.0.0.0 to 10.255.255.255
172.16.0.0 to 172.31.255.255
192.168.0.0 to 192.168.255.255

Note there is no reason to redact local ip addresses when posting.

Yes, I understand that, and yes, I did redact the IP address.

 

[IAmATeaf]

In the drop down list do you not get the option for substream 1?

 

[saltwater]

In the drop down list do you not get the option for substream 1?

Not for sub-stream 1, here's a screenshot:



Where you see 'subtype=1' that is what I manually changed as per advice in above comments. At the web-interface for the camera I have enabled substream 1. There is reference to a substream 2 but at the camera web-interface that doesn't work, an error message claims not enough resources.

 

[IAmATeaf]

That is strange, I’d report it to BI support with maybe the output of the results of the find/inspect on the cam, hopefully Ken can use the output to maybe work out a fix?