Sri Cam initial rotaion getting stuck

[Rupesh]

i was using sri cam SP005 for 2 months at one of my flat and was very satisfied. But then now I have shifted to other flat with same router ISP, router (same router password) and same sri cam. but when I m trying to switch on the cam I guess the initial self test rotation is not getting complete. I can hear the motor sound for long time but no movement. the cam is also getting very hot.
when I m trying to view the cam, its showing camera offline in my android mobile app.
I connected the cam to cat 5 cable too but in my phone the cam is still showing offline..

Tried several reboothing, re- installation of sricam app etc but still the cam is not working. the initial rotation stops with camera lens pointing to roof.

Please help

 

[alastairstevenson]

the motor sound for long time but no movement. the cam is also getting very hot.

Damaged in transit?
Re-installing the phone app isn't going to fix a mechanical problem with the camera.

 

[Rupesh]

there is not transit damage, my other flat is also on the same floor and same building.
How can I start the camera. if I manually rotate camera to any other angle, the cam is able to do initial rotation and stopping at a point pointing to roof. there after I can still feel the motor is on and its base is getting hot after a while.

How can I make the cam work (its ok even if its in one fixed position)?.

Is there any service centre for SRI Cam or any such IP cams?.

Please help I stay in Mumbai