@T-Halen - I don't know where you are located, but in the US, an official Dahua or Hikvision camera can cost 2 to 5 times or more than what we can purchase them for from
@EMPIRETECANDY because the official US distributors want you to go through their professional installers or want you to buy in quantity, so we pay a premium markup. Neither of which most of us here want to do. Maybe some pockets of the US folks can get a good deal from an authorized Dahua dealer in the US, but most of us don't.
Further, any issues would have to go through the distributor and Dahua US will not talk to us and that is what you are experiencing purchasing from Amazon. And for the few cameras we would be purchasing from a distributor, I doubt the customer service would be very good.
us.dahuasecurity.com
How many people here in the US are saying they are getting great deals on Dahua cameras purchasing from authorized Dahua US dealers here?
How many with official US Dahua cameras are running firmware more recent than what Andy gets for us?
In my experience with electronics, they poop out immediately or within a year. Andy's warranty takes care of that and he showed it with a recent member here that was up on the 1 year and sent back a camera and Andy sent him a new one not some refurbished unit.
In a rare instance a camera poops out after one year, the initial savings I have from purchasing from Andy can buy me a newer camera and I still come out ahead...
The few times I have had a longer warranty on an electronic, it was a painful process and long and drawn out and then they send you a clearly refurbished product. For warranty, I want either my unit fixed or a brand new unit and not someone elses that broke and they fixed.
So where ever you live, go to the Dahua or Hikvision website and find an authorized distributor that will take care of you within the manufacturer warranty and get a quote - and be willing to pay extra for that warranty. Is paying 3-5 times more than you can purchase the same camera from Amazon for to cover in the event the camera poops out within 3 years worth it?