Support Response Times?

[Jarrah]

How long does it normally take to receive a reply to the Blue Iris support email out of interest please? I've been waiting over a month so far and just wondering if I should try sending another? I've checked my spam folder just in case.

 

[looney2ns]

How long does it normally take to receive a reply to the Blue Iris support email out of interest please? I've been waiting over a month so far and just wondering if I should try sending another? I've checked my spam folder just in case.

Be sure that you send it per instructions in BI.
And you need a valid support plan.
It's a one man operation.

 

[Jarrah]

Good point, I'm just on the Basic support plan having recently bought BI5, and I sent the email via the Email Support button in Settings. Just wondering if I should try again if the wait time I've experienced is longer than usual (in case it's been missed for example). It was to report a bug with "on reset" if it helps.
Thanks!