The last three upgrades I lose the ability to play back my alerts. It just shows a black screen

[Skinny1]

The last three Blue Iris upgrades I lose the ability to playback my alerts. It just shows a black screen. I can revert back to version 5.4.6.4 and everything works great. I have rebooted to no avail. Someone suggested I delete the DB directory under Blue Iris and this accomplished nothing. Any ideas??



Thank you Rick

 

[wittaj]

Try turning HA off on one of the cameras and trigger it and see if it can then playback?

 

[Skinny1]

Try turning HA off on one of the cameras and trigger it and see if it can then playback?

What is HA? I checked all the tabs and there is nothing that shows HA. Under what tab?

 

[wittaj]

Hardware Acceleration on the camera tab.

 

[Skinny1]

Hardware Acceleration on the camera tab.

I tried shutting off HA, rebooted, and I am still getting the black screen on about a 1/3 of the cameras. Any other ideas?

 

[wittaj]

Are any of those cameras in the camera GUI running a smart codec or the +?

Are the cameras not playing nice on H265 and the others are H264 or vice versa?

Many times the issue is an incompatible graphics driver, but since it works on one version of BI and not a newer one, it leads me to think it isn't that driver directly, but some setting that the driver isn't liking.

 

[Skinny1]

I am not too familiar

Are any of those cameras in the camera GUI running a smart codec or the +?

Are the cameras not playing nice on H265 and the others are H264 or vice versa?

Many times the issue is an incompatible graphics driver, but since it works on one version of BI and not a newer one, it leads me to think it isn't that driver directly, but some setting that the driver isn't liking.

with the GUI smart code and where to look.

All 20 of my amcrest cameras are H265 and 3/4's of them are working fine,. I can look at the alerts with no issues.

 

[Skinny1]

Are any of those cameras in the camera GUI running a smart codec or the +?

Are the cameras not playing nice on H265 and the others are H264 or vice versa?

Many times the issue is an incompatible graphics driver, but since it works on one version of BI and not a newer one, it leads me to think it isn't that driver directly, but some setting that the driver isn't liking.

I even deleted a couple of cameras and reinstalled them to no avail.

 

[Skinny1]

I ended up deleting those 5 cameras and reinstalling them. What a pain in the behind.

 

[Skinny1]

Now I have had three other cameras showing a black screen on the alerts. This is odd! I didn't update or do anything today.

 

[wittaj]

That is strange. New one to me!

 

[wittaj]

So after being on the bleeding edge for awhile when DeepStack became available, I got it to the point that I was content with my operation, so I had been holding steady on 5.4.6.4 - I would try some newer ones but got the Server Error 100 when trying to do more than one custom model, so went back.

I just updated today to 5.4.8.2 and got that black screen too. Rolled back and it worked again.

I upped the buffer in the black screen cameras to 20MB and all is well again.

 

[Skinny1]

Again this morning I had another camera recording a black screen. No updates or changes had been made. I've had Blue Iris now for about 6 years and never had any issues before.

 

[LopezEL]

Where are you trying to view the alerts? On ui3, the main BI dashboard, or through the Android/iPhone application?

 

[Skinny1]

Where are you trying to view the alerts? On ui3, the main BI dashboard, or through the Android/iPhone application?

Both, could only see a black screen. I had to delete the cameras having the issues and reinstall them in Blue Iris. Weird!!