Yes it is mounted on the second floor soffit, approximately 20ft up.It seems that the PTZ is mounted relatively high - roof level (which makes sense - you want to have an overview and zoom in where needed).
But still you got a clear view of his face, how is it possible (I see the optical zoom, but still)?
It is a game of height versus distance. The higher you go, the more the angle flattens out at distance. If he were further away, it would be better. If he were closer, it would be worse.