Trigger Icon

[lusk]

I've noticed that possibly upgrading to the latest version, on each camera the red warning triangle is showing. If you simply single clikc onto each camera, the triangle vanishes. Has anybody else experienced this?

 

[fenderman]

I've noticed that possibly upgrading to the latest version, on each camera the red warning triangle is showing. If you simply single clikc onto each camera, the triangle vanishes. Has anybody else experienced this?

The icon indicates a trigger state. Are you saying that it appears even when the camera is not being triggered?

 

[lusk]

The icon indicates a trigger state. Are you saying that it appears even when the camera is not being triggered?

I'm not sure - I'd need to check.

I suspect what might be happening is that the software has correctly sensed motion and the trigger icon is staying on.

 

[fenderman]

I'm not sure - I'd need to check.

I suspect what might be happening is that the software has correctly sensed motion and the trigger icon is staying on.

The icon will stay on as long as the camera is in a trigger state, so if your trigger end time is 30 seconds it will stay on for 30 seconds even of no other trigger event is present.

 

[lusk]

The icon will stay on as long as the camera is in a trigger state, so if your trigger end time is 30 seconds it will stay on for 30 seconds even of no other trigger event is present.

Yep. A camera has just gone into trigger state now. Let's see how long it stays on for.

 

[lusk]

Yep. A camera has just gone into trigger state now. Let's see how long it stays on for.

The break time is 15 seconds and even after motion has ceased and the 15 seconds has elapsed, the trigger icon is still on. If I click onto the camera, the trigger icon goes away.

 

[fenderman]

The break time is 15 seconds and even after motion has ceased and the 15 seconds has elapsed, the trigger icon is still on. If I click onto the camera, the trigger icon goes away.

There may have been another trigger during the 15 second break time. I dont know why it would stop when clicking on the camera. Do you have BI set to put a red boarder around the camera when recording? if so does that go away too?
Is the triangle next to the red circular record icon?

 

[lusk]

There may have been another trigger during the 15 second break time. I dont know why it would stop when clicking on the camera. Do you have BI set to put a red boarder around the camera when recording? if so does that go away too?
Is the triangle next to the red circular record icon?

1. I do not think there has been another trigger.
2. Yes, there is a red border around the camera when it records and this goes away when recording ceases.
3. Yes, the triangle is to the left of the red circular record icon.

 

[fenderman]

1. I do not think there has been another trigger.
2. Yes, there is a red border around the camera when it records and this goes away when recording ceases.
3. Yes, the triangle is to the left of the red circular record icon.

I see the same issue. Send an email to support.

 

[lusk]

I see the same issue. Send an email to support.

Great.

Out of interest, are you associated with BI or do you just run a forum?

 

[fenderman]

Great.

Out of interest, are you associated with BI or do you just run a forum?

Just this forum. This forum and I are not associated with BI in any way.

 

[lusk]

I've got a response back from Ken which states:

The trigger icon remains on until you either click on the video window, or view any recording form the camera. This may be done from the PC console or the client app on iOS/Android, or a web browser. The status of the trigger is remembered per-user.